Service Tier Upgrades
There are three primary factors to consider if you think you require additional scale in your usage of NetSuite:
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Transaction volume
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Number of users
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Concurrency
Service Tier Upgrade Process Overview
The Service Tier upgrade begins immediately after the sales order has been billed.
Within three days after your Service Tier license is activated, all components will be provisioned and you can immediately begin to use your new service tier.
In most cases, the tier upgrade is complete after your new license has been activated. After your new license has been activated, you may begin using the increased capacity of your new tier. In some cases, additional maintenance may be required, which will limit your ability to reschedule your NetSuite version upgrades until the scheduled maintenance is complete. You will be alerted through an IAN message at least 48 hours before the scheduled maintenance date.