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• 1 Managing Public Users
  • The Public User Registration Process
  • Accessing Public User Account Information
  • Managing Public User Accounts
  • Managing Account Conditions
  • Overview of Application Access for Contacts
  • Overview of Public Landing Pages
• 2 Applying for a Permit
  • Security Details for Applying for a Permit
  • Choosing an Application Type
  • Getting an Online Fee Estimate
  • Completing an Application
  • Linking Primary and Subapplications
  • Entering Contractor Information on Permit and Planning Applications
• 3 Using Common Interface Pages and Elements
  • Using the Agency Springboard
  • Managing Tasks
  • Viewing Tasks in the Worklist
  • Using Grids
  • Personalizing Grid Displays
• 4 Managing the Applications List
  • Security Details for Managing Permits
  • Managing Applications
  • Copying an Application
  • Canceling an Application
  • Withdrawing an Application
  • Reopening a Permit or Planning Application
• 5 Managing the Permit Application
  • Permit Details Topics
  • Viewing the Permit Overview
  • Changing the Applicant on an Application
  • Viewing Permit Application Details
  • Working with Property Information
  • Working with Linked Permits
  • Working with Application Attachments
  • Working with Required Documents
  • Working with Application Conditions
  • Working with Related Transactions
  • Working with Permit Conditions of Approval
  • Working with Fees and Payments
  • Using Workflow
  • Viewing Application Status History
  • Viewing Recorded Time for an Application
  • Working with Application Contacts
  • Working with Contractors and Agents in Applications
  • Working with Communications
  • Working with Comments
  • Viewing Project Summaries
• 6 Working with Expiration
  • Security Details for Working with Expiration
  • Expiration Overview
  • Working with Application Expiration
  • Updating Application Expiration Status
• 7 Recording and Billing Time
  • Security Details for Recording and Billing Time
  • Adding Time Entries
  • Assessing Fees for Time Entries
• 8 Managing Plan Reviews
  • Security Details for Managing Plan Reviews
  • Plan Review Overview
  • Managing Plan Review Cycles
  • Using the Plan Review Console
  • Working with Electronic Plan Reviews
  • Managing Plan Reviewers
  • Managing Plan Review Documents
  • Performing Plan Reviews
  • Managing Plan Review Comments
• 9 Working with Permit Inspections
  • Security Details for Working with Permit Inspections
  • Overview of Working with Inspections
  • Managing Inspections for a Permit
  • Managing Inspections for an Agency
  • Requesting and Scheduling Inspections
  • Rescheduling, Postponing, and Canceling Inspections
  • Working with Inspection Dependencies
  • Assigning Inspections
  • Viewing Assigned Inspections
  • Reviewing Inspection Details
  • Viewing Inspection Documents
  • Viewing Inspection Results
• 10 Using the Inspector Application
  • Security Details for Using the Inspector Application
  • Performing Inspections on the Inspector Application
  • Viewing Inspection Tasks
  • Managing Scheduled Inspections
  • Working with Inspection Details
  • Working with Conditions
  • Reporting Inspection Time
  • Using Inspection Checklists
  • Submitting Inspection Results
• 11 Managing Projects
  • Security Details for Managing Projects
  • Using Projects
  • Adding a New Project
  • Viewing and Updating Project Details
• 12 Managing Property Information
  • Viewing Transactions Associated with a Parcel
  • Working with Property Attachments
  • Applying Conditions to Parcels and Addresses
  • Working with Parcel Genealogy Transactions
  • Reconciling Provisional Parcels
  • Security Details for Managing Property Information
• 13 Managing Contractor Information
  • Security Details for Managing Contractor Information
  • Contractor License Overview
  • Adding Licenses to an Application Form
  • Working with Contractor Licenses
  • Adding Contractor Licenses
  • Managing Contractor License Details
  • Adding Contractor License Contacts
  • Viewing Contractor License Use
  • Managing Authorized Agents
  • Applying Conditions to Contractor Licenses
• 14 Managing Communications
  • Using the Communication Center
  • Working with Ad Hoc Communications
• 15 Working with Maps
  • Overview of Delivered Maps
  • Using the Map Toolbar
  • Viewing Map Markers
  • Using the Main Map and Explore Your City Map
  • Creating Map-Based Public Notification Lists
• 16 Working with Payments
  • Security Details for Working with Payments
  • Payment Flow Overview
  • Making Payments
  • Working with Cashier Sessions
  • Reconciling Cashier Sessions
  • Printing Deposit Slips
  • Viewing Payment History
  • Viewing Invoice History
  • Viewing and Processing Refunds
  • Viewing Payments On Account
  • Creating Oracle Receivable Receipts
  • Reconciling Orphaned Card Payments
  • Processing Returned Checks
  • Reversing Payment Application Errors
  • Reversing or Voiding Offline Payments
  • Voiding Checkouts
• 17 Working with Accounting
  • Generating Accounting Transactions and Journal Entries
  • Viewing Accounting Transactions
  • Reviewing Journal Entries
  • Exporting Journal Entries
• 18 Working with Deposit Accounts
  • Depositing Funds
  • Paying Fees
  • Refunding Account Balances and Fees
  • Printing Deposit Account Statements
• 19 Working with Processes
  • Using the Process Monitor
• 20 Working with Reports
  • Generating Reports
• 21 Working with Reference Entities
  • Adding a New Reference Entity
  • Managing Reference Entities for an Agency
  • Viewing Reference Entity Details
• 22 Using the Digital Assistant
  • Overview of Digital Assistant
  • Asking Details
  • Asking Questions
• 23 Using Accessibility Features
  • Overview of Accessibility
  • Using General Keyboard Shortcuts
  • Using the Keyboard with Data Collections
  • Using the Keyboard to Work with Page Controls