Delivered AI Agents and Agentic Apps

Delivered AI agents provide predefined AI functionality using Oracle AI for Fusion Applications. Agencies can use delivered agents as provided, copy delivered templates to create agency-specific agents, or configure embedded AI functionality that appears directly in Oracle Permitting and Licensing pages and workflows.

Some agents use Retrieval-Augmented Generation (RAG) documents that your agency provides to support responses with agency-specific reference content.

In AI Agent Studio, filter by Family = PSC to view Public Sector agents available for Business Licenses, Code Enforcement, Permits, and Planning and Zoning. Agents in Common Components can retrieve application-related information from multiple Oracle Permitting and Licensing products.

Let's take a look at the types of AI functionality available in Oracle Permitting and Licensing:

Types of AI Functionality	Description
Embedded AI	AI appears in an existing page, drawer, or business flow. No AI Agent Studio template copy is required.
Template	Copy or use a delivered template in AI Agent Studio, then publish the configured agent.
Page-integrated agent	Add or expose an AI Assist control or agent code on an extensible application page.
Runnable or workflow agent	Invoke the agent from a configured action, tile, rule, or workflow.
Scheduled agent	Configure and publish an AI Agent Studio workflow that runs on a schedule.
RAG-enabled agent	Provide agency-specific documents for the agent to use when generating responses.
Agentic app	Use a workspace that coordinates multiple workflow agents to support review, recommendations, and actions.

Your agency can use delivered agents out-of-the-box or as templates to create your own. For more information about setup, including embedding the AI Assist button for access to agents, see Adding AI Agents to Application Pages. Some agents require the agency to provide a Retrieval-Augmented Generation (RAG) document, which enhances a large language model's (LLM) responses by providing it with external, factual information.

These are standard steps to add AI agents for Oracle Permitting and Licensing:

Enable AI for your offerings in the Functional Setup Manager.
Set up the appropriate security for AI Agents.

For more information, see Securing AI Agents and Agentic Apps.
Copy the AI agent templates in the AI Agent Studio.

For more information, see Configuring Templates and Documents in AI Agent Studio.
Add the AI agent to the appropriate page by using the extensibility tools in Visual Builder Studio.

For more information, see Adding AI Agents to Application Pages.

Common Components

Common Components agents support functionality used across multiple Oracle Permitting and Licensing products.

AI Agent or AI Experience	Description	AI Type and Where to Access It	Setup Guidance
AI Application Adviser	Helps public users identify the correct application by answering questions and collecting project details through a conversational experience. The agent can help fill the intake form based on the information collected.	Embedded AI in the public user application flow.	No separate AI Agent Studio setup is expected.
Ad Hoc Message Communication Generator	Generates draft text for ad hoc emails and notifications. Agency staff can review, revise, and insert the generated text into the message body.	Template; page-integrated agent on the New ad hoc message page for Permits, Planning and Zoning, Business License, Business Location, Cases, and Incidents.	See Setting Up Ad Hoc Message Communication Generator.
AI Summary of Inspection Comments	Generates a concise summary from inspection results, checklist outcomes, checklist item outcomes, and related comments. Inspectors can review and save the generated summary as an editable inspection comment.	Embedded inspection AI on the Inspection Result page in the Inspector Application for permit and business license inspections.	See Setting Up AI Summary of Inspection Comments.
Inspection History Summary	Summarizes prior failed inspection history for reinspections, including failed checklist items, relevant comments, and recurring issues.	Embedded inspection AI on the Inspection history drawer in the Inspector Application.	See Setting Up Inspection History Summary.
Plan Review Prescreen Advisor	Lets registered public users upload plan documents before submitting a permit or planning application. The agent reviews the plan set against a checklist and emails a structured prescreen summary.	Template; runnable workflow agent; landing page tile (Check My Plan Documents tile on the registered public user landing page).	See Setting Up Plan Review Prescreen Advisor.
Public Document Agent	Answers questions using only agency-provided documents and identifies when an answer can’t be found in the provided material.	Template; RAG-enabled agent on the Registered User Landing Page, Guest User Landing Page, and Apply Page.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.
Reference APO Assistant	Retrieves address, parcel, owner (APO), and district information using reference APO and district tools.	Template; page-integrated agent on extensible application pages configured by the agency.	See Adding AI Agents to Application Pages.

Business Licenses

The License Applications list and activity pages are the areas where the agent can be configured.

AI Agent or AI Experience	Description	AI Type and Where to Access It	Setup Guidance
Agency Business License Assistant	Retrieves business license application information.	Template; page-integrated agent on the License applications list page and license details.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.

Code Enforcement

AI Agent or AI Experience	Description	AI Type and Where to Access It	Setup Guidance
Code Enforcement Case Assistant	Helps agency staff ask questions about cases, such as unassigned cases, active cases, all cases, and case timelines.	Template; page-integrated agent on extensible Code Enforcement pages configured by the agency.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.
Reported Incident Review Assistant	Reviews newly reported incidents and recommends follow-up actions, such as checking issue subtype accuracy, identifying possible duplicates, reviewing priority, and surfacing related records.	Runnable workflow agent; Business Rules Framework invocation on the Incident Detail page for incidents in Reported status.	See Setting Up Reported Incident Review Assistant.
Incident Analyzer	Analyzes incidents and provides summaries based on questions about incoming, overdue, and unassigned incidents.	Template; runnable or packaged agent, configured by the agency for Code Enforcement users.	See Configuring Templates and Documents in AI Agent Studio and Securing AI Agents and Agentic Apps.

Permits

AI Agent or AI Experience	Description	AI Type and Where to Access It	Setup Guidance
Agency Permit Assistant	Retrieves permit and permit-related information.	Template; page-integrated agent on the Permit Applications list page and permit details.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.
Contractor License Assistant	Retrieves contractor license information, including contractor license facts and related information.	Template; page-integrated agent on the Contractors list page and contractor license details.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.
Permit Inspection Assistant	Retrieves inspection details, inspection comments, checklists, checklist items, and instructions.	Template; page-integrated agent on the Inspector Application pages, including Inspection Tasks, Inspection Overview, and Inspection Result.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.
Permit Health Monitor	Reviews permit health metrics from OTBI, compares recent activity against historical patterns, and sends email notifications when metrics fall outside configured thresholds.	Scheduled agent; template; optional RAG document in the Scheduled AI Agent Studio workflow. Output is delivered by email with a link to the Permit Health dashboard.	See Setting Up Permit Health Monitor.

Planning and Zoning

AI Agent or AI Experience	Description	AI Type and Where to Access It	Setup Guidance
Agency Planning Assistant	Retrieves planning application information.	Template; page-integrated agent on the Planning Applications list page and planning application details.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.
Assign Planner	Helps agency staff identify the best planner for a planning and zoning application.	Template; page-integrated agent on the Planning Applications list page.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.
Planning Activity Assistant	Retrieves planning activities associated with a planning and zoning application.	Template; page-integrated agent on extensible Planning and Zoning pages configured by the agency.	See Configuring Templates and Documents in AI Agent Studio and Adding AI Agents to Application Pages.
Preapplication Agent	Combines application data, zoning district information, and municipal code requirements to generate a preapplication outcome response.	Template; page-integrated agent on the Preapplication Outcome page.	See Configuring Templates and Documents in AI Agent Studio.

Agentic Apps

Agentic apps combine multiple workflow agents in a workspace so users can review information, evaluate recommendations, and take action from one place.

Agentic App	Description	Where to Access It	Setup Guidance
Code Enforcement Incident Workspace	Helps code enforcement teams review, prioritize, and act on incoming incidents. The workspace brings together incident analysis, recommended actions, active incident summaries, priority actions, and communication support.	Agentic app using multiple workflow agents. Select Code Enforcement Incident Workspace in the Quick Actions on the Permitting and Licensing home page.	See Implementing Agentic Apps.