Feature Summary
Impact to Existing Processes Definitions
- Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
- Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.
Download feature summary table.
| Module | Feature | Impact to Existing Processes | Action to Enable |
|---|---|---|---|
| Case Management | Help your users submit Cases easily with the Employee-friendly Case Create Page | Small scale | None |
| Help Desk Analytics | Analyze Case relationships | None | BI Subject Areas |
| Help Desk Analytics | Analyze HR Help Desk Request relationships | None | BI Subject Areas |
| Help Desk Request Management | Configure view of object relationships | None | Visual Builder |
| Help Desk Request Management | Use new AssignTo field template to only show Resources of the Queue | None | Setup Required |
| Help Desk Self-Service | Business Unit options for Oracle Digital Assistant Help Desk Skill | None | Setup Required |
| Help Desk Self-Service | Suggest knowledge to employees when creating a Help Desk Request | None | Setup Required |
| Help Desk Self-Service | Updated Redwood Theme throughout Help Desk | Small scale | None |
| Service Workflow and Automation | Smart Actions are now available within Action Plans | None | Setup Required |