Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 06 AUG 2025 | Serivce Analytics | Surface critical KPIs related to service requests as reports on Agent Performance dashboard | Updated document. Revised feature information. |
| 22 APR 2025 | Service Request Management | AI-Generate SR summaries in additional languages | Updated document. Delivered new feature in update 25C. |
| 22 APR 2025 | Service Request Management | Auto-Compose Email to share AI-generated Resolution | Updated document. Delivered new feature in update 25C. |
| 22 APR 2025 | Service Request Management | Review Service AI Resolution Agent Related Activities | Updated document. Delivered new feature in update 25C. |
| 22 APR 2025 | Service Request Management | Leverage Previously Resolved Similar SRs in AI Resolution Agent | Updated document. Delivered new feature in update 25C. |
| 07 MAR 2024 | Created initial document. |