Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Module	Feature	Notes
31 OCT 2025	Omnichannel Framework	Timed Wrap Up Feature	Revised feature information.
06 OCT 2025	Service Request Management	Automatic Expansion of Service Request Messages in the Redwood Service Center	Delivered new feature.
19 SEP 2025	Case Management	Announcement: End-of-Life for Process Automation in Action Plans – 25D Release	Delivered new feature.
19 SEP 2025	Case Management	Enhanced List View for Easier Case Note Management	Delivered new feature.
19 SEP 2025	Case Management	Filter Assignees by Queue for Smarter Case Reassignment	Delivered new feature.
12 SEP 2025	Case Management	Manage Complex and Long-Running Cases with the Case Analyzer AI Agent	Delivered new feature.
05 SEP 2025			Created initial document.

The table includes a chronological listing of document changes.