Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 28 OCT 2025 | Help Desk Self-Service | Chat users can now Print the Transcript for future reference | Delivered new feature. |
| 28 OCT 2025 | Help Desk Self-Service | Access a Help Desk Request as a Contact | Delivered new feature. |
| 28 OCT 2025 | Help Desk Self-Service | Filter the List of Requests on the Employee UI by Contact Type | Delivered new feature. |
| 19 SEP 2025 | Case Management | Announcement: End-of-Life for Process Automation in Action Plans – 25D Release | Delivered new feature. |
| 19 SEP 2025 | Case Management | Filter Assignees by Queue for Smarter Case Reassignment | Delivered new feature. |
| 19 SEP 2025 | Case Management | Enhanced List View for Easier Case Note Management | Delivered new feature. |
| 19 SEP 2025 | Help Desk Self-Service | Filter the List of Requests on the Employee UI by Contact Type | Delivered new feature. |
| 19 SEP 2025 | Help Desk Self-Service | Affected Party Spotlight Template | Delivered new feature. |
| 12 SEP 2025 | Case Management | Manage Complex and Long-Running Cases with the Case Analyzer AI Agent | Delivered new feature. |
| 12 SEP 2025 | Case Management | Manage Grievances and Disciplinary Actions with Case Management | Delivered new feature. |
| 05 SEP 2025 | Created initial document. |
The table includes a chronological listing of document changes.