Feature Summary

Impact to Existing Processes Definitions

• Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
• None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
• Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.

Download feature summary table.

Module	Feature	Impact to Existing Processes	Action to Enable
Administration	Agent Browser UI: File Manager	None	Setup Required
Administration	Job Scheduler: Encryption	None	Setup Required
Channels	Chat in Browser UI: Enforce Profile Maximum for “Delay Between Chats”	Small scale	Potential Setup
Channels	Chat in Browser UI: Engagement Panel Single Service Update	Small scale	Potential Setup
Channels	Chat in Browser UI: Chat Toast Resizing	Small scale	None
Channels	Chat in Browser UI: Desktop Notifications for New Chat Messages	Small scale	None
Service Center	Agent Browser UI: Administration Page in Alphabetic Order	Small scale	None