Feature Summary
Impact to Existing Processes Definitions
- Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
- Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.
Download feature summary table.
| Module | Feature | Impact to Existing Processes | Action to Enable |
|---|---|---|---|
| Case Management | Create Cases from AI Conversations with the Case Creation Agent | None | Setup Required |
| Case Management | Link Your Cases to External Documents and Systems | Small scale | Potential Setup |
| Help Desk Request Management | Identify an employee by any of their phone numbers | Larger scale | None |
| Visual Builder | REMINDER: Migrate from Classic HR Help Desk to Redwood prior to 27A | None | Setup Required |