Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Module	Feature	Notes
23 SEP 2026	Case Management	Access Case Contact Details Using the HCM Navigator	Delivered new feature.
23 SEP 2026	Case Management	Select a Relationship for a Contact during Case Creation	Delivered new feature.
23 SEP 2026	Case Management	Create Contacts from the Case Details Page	Delivered new feature.
23 SEP 2026	Help Desk Request Management	Case Workers Can Now Manage Complex Issues within a Case	Delivered new feature.
21 SEP 2026	Help Desk Request Management	Use the new Redwood Activities List Page for Service Center, Help Desk and Case Management	Delivered new feature.
04 SEP 2026			Created initial document.

The table includes a chronological listing of document changes.