Troubleshoot Extensible Flexfields in Order Management

Examine the setups for your contexts and categories. See the Create Segments and Contexts subtopic in Guidelines for Setting Up Extensible Flexfields in Order Management.
Examine your value sets. Setup varies for different types of value sets. For details, see Set Attribute Values Before You Transform Source Orders. Also, see the Masking Data subtopic in More Set Up Details for Extensible Flexfields.

Deploy and Publish

Make sure you deploy and publish your extensible flexfield every time you modify the flexfield's set up:

Verify that the Deployment Status attribute contains a check mark.
Make sure the Publish Extensible Flexfield Attributes scheduled process finishes successfully.

For details, see the Deploy the Extensible Flexfield subtopic and the Publish the Extensible Flexfield subtopic in Set Up Extensible Flexfields in Order Management.

Here's an easy to make sure you have correctly deployed all of your extensible flexfields.

Go to the Setup and Maintenance work area, then go to the task.
- Offering: Order Management
- Functional Area: Orders
- Task: Manage Order Extensible Flexfields

On the Manage Extensible Flexfields page, search for the value.

Attribute	Description
Flexfield Code	DOO%

In the search results, select the row that has your flexfield, then click Actions > Deploy Flexfield.
You can also use Actions > Refresh & Deploy Offline. Refresh & Deploy Offline allows you to continue working without having to wait for the deployment to finish. For details see the Deployment section in Considerations for Managing Extensible Flexfields.
Repeat the deployment for each flexfield that you have created or modified since the last time you deployed.
If you continue to encounter problems during testing, log out and log back in after you deploy, and log out and log back in again after you publish.

For more tips, see Considerations for Planning Extensible Flexfields.

Troubleshoot Specific Problems

Trouble	Shoot
The Category area of the Edit Extensible Flexfield page doesn't have any rows, so I can't edit the category or category details, such as associated contexts and pages.	Run the Publish Extensible Flexfield Attributes scheduled process. For details, see Set Up Extensible Flexfields in Order Management.
I encounter an error. `500-Internal Server Error` This problem might happen because you updated an extensible flexfield but didn't deploy your update. It typically happens with DOO_HEADERS_ADD_INFO, DOO_LINES_ADD_INFO, or DOO_FULFILL_LINES_ADD_INFO.	Deploy your extensible flexfields. For details, see Set Up Extensible Flexfields in Order Management.
I click Additional Information on the order header or order line when creating a sales order in the Order Management work area, then encounter an error that's similar to: `ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server exception during PPR` This problem happens when you include a space in the Code attribute of the extensible flexfield segment.	Remove the space from the Code attribute, deploy, then publish the extensible flexfield. For details, Guidelines for Setting Up Extensible Flexfields in Order Management.

Trouble

Shoot

The Category area of the Edit Extensible Flexfield page doesn't have any rows, so I can't edit the category or category details, such as associated contexts and pages.

Run the Publish Extensible Flexfield Attributes scheduled process. For details, see Set Up Extensible Flexfields in Order Management.

I encounter an error.

500-Internal Server Error

This problem might happen because you updated an extensible flexfield but didn't deploy your update. It typically happens with DOO_HEADERS_ADD_INFO, DOO_LINES_ADD_INFO, or DOO_FULFILL_LINES_ADD_INFO.

Deploy your extensible flexfields. For details, see Set Up Extensible Flexfields in Order Management.

I click Additional Information on the order header or order line when creating a sales order in the Order Management work area, then encounter an error that's similar to:

ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server exception during PPR

This problem happens when you include a space in the Code attribute of the extensible flexfield segment.

Remove the space from the Code attribute, deploy, then publish the extensible flexfield. For details, Guidelines for Setting Up Extensible Flexfields in Order Management.