Where are Agent Messages Displayed?
The messages sent by the email assistant and text assistant are displayed in Recruiting as follows:
Email Assistant Messages
When a candidate’s email is received, it’s displayed in the vanity mailbox. It won’t be relayed to the recruiter’s mailbox when the email is queued to the agent or while the agent is processing it.
The email is also displayed in the Hiring application, but the recruiter can't reply to it while the agent is processing it. The Send Reply button will be disabled and a message is displayed accordingly. Once it completes processing, this button is enabled.
Agent replies are displayed in these areas in :
- Messages tab on the candidate’s profile page
- Messages tab on a candidate page in the context of job requisitions, job applications, offers, candidate pools, events, or prospects
- Message Center
Text Assistant Messages
SMS conversations between the text assistant and the candidate are displayed in these areas in Recruiting:
- Messages tab on the candidate’s profile page
- Messages tab on a candidate page in the context of job requisitions, job applications, offers, candidate pools, events, or prospects
- Message Center