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Oracle Utilities Customer Care and Billing Cloud Service

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Oracle Utilities Customer Care and Billing Cloud Service User Guides
Business User Guide
Appointments
The Big Picture of Appointments

Oracle Utilities Customer Care and Billing Cloud Service User Guides

The Big Picture of Appointments

The topics in this section provide background information about appointments.

An Appointment Is Made With A Dispatch Group
A Dispatch Group Has Appointment Periods
An Appointment Is Notional
Navigating To The Make / Break Appointment Page
Appointments Are Not Applicable To All Field Activities
Determining Available Appointments
Limiting The Number Of Appointments In An Appointment Period
Canceling An Appointment
Compensating A Customer For A Missed Appointment
Enabling Appointments

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