Incoming Messages from the External System

If your implementation requires general updates to the field activity from your external system, for example, updating the priority based on a change to the priority in the external system, the XAI Inbound Service that processes this message may reference the standard field activity service.

The base product supplies two additional services to handle special incoming messages from your external system.

• One service processes responses to outgoing messages initiated by Oracle Utilities Customer Care and Billing.
• One service processes field activity completion information.