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Oracle Utilities Customer Care and Billing Cloud Service

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Customer Care and Billing Administrative User Guide
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External Fieldwork System Integration
Setting Up The System To Enable FA Integration

Oracle Utilities Customer Care and Billing Cloud Service User Guides

Setting Up The System To Enable FA Integration

The following section provides an overview of how to enable FA integration with an external system.

Service Provider Setup
Defining Characteristic Types For FA Integration
Setting Up Outbound Messages
Designing Your External System Feature Configuration
Designing Your External System Field Activity Types
Designing Your Dispatch Groups
Considerations When Switching To External System Integration

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