Sets the status of the current event to Complete. If the required fields (Remedy and Failure) have not been entered, this option will not be available. This option is not available for switching or planned outage events.
Maintenance
Sets the status of the current event to Maintenance Pending. If the required fields (Remedy and Case Note) have not been entered prior to selecting, an error will be displayed that will list the missing information.
Copy
Copies the case notes and details for the currently loaded event to all other events related to it based on its partial restoration.
Switching...
Opens the Open or Create New Switching Sheet dialog box, which allows you to create a new switching sheet or open a switching sheet associated with the selected event. See Open or Create New Switching Sheet on page 11-90 for more information.
View...
Show device associated with the event in the Viewer.
Refresh
Refreshes the information in the window.
Event Information Pane
The top section of the Event Details window contains event attributes:
• The Event # is the number the system has assigned to the event.
• The Phases Out is the event phases.
• The # Calls is the number of calls for the event.
• Customers Out contains the estimated number of customers experiencing an outage for this event.
• The # Emer., # Med., # Key, and # Sens. list the critical customers affected by the event.
• Start Date contains the date and time when the event began. This field is editable except for switching events. For switching events, you must edit the Completed Date in the switching step itself. See Steps Tab on page 11-28 for more information.
• Est Restore Date contains the estimated restore date for the event. You may edit or clear the estimated restore date using standard Date/Time controls (see Using Date/Time Pickers on page 1-5 for details).
• Restore Date contains the date and time of event restoration (that is, when the outage area was restored). This field is editable except for switching events. For switching events, you must edit the Completed Date in the switching step itself. See Steps Tab on page 11-28 for more information.
• Est Time to Repair contains the estimated time to repair the event.
• The Device is the name and type of device associated with the event
• The Sheet # is the switching sheet number associated with the event, if any. The switching sheet number is prefixed by the switching sheet type.
• When clicked, the folder icon () to the right of the field loads the indicated switching sheet. If multiple switching sheets are associated to the event, then the Open Switch Sheet dialog box will open to allow you to pick which switching sheets to open.
• Clues contains any clues contained in the customer calls.
• Zone displays the control zone where the associated device is located.
Event Details Tabs
The Event Details windows provides a tabbed user interface to provide the tools to work an event in discrete views. The tabs are described in the following sections: