Email Alerts

Email High Bill Alerts AMI are digital messages sent through the email channel to inform customers when they are on track for a high bill or high use for the current period. The user experience can vary widely, depending on many factors, such as:

  • Which fuel/resource types the customer has.
  • Whether cost or usage is displayed.
  • Whether the utility or the customer has set up a threshold.
  • Whether the customer is part of utility programs, such as budget billing.

Note:

For utilities to send water alerts, they must also have the Digital Self Service - Transactions Cloud Service. See the Oracle Utilities Opower Digital Self Service - Transactions Product Overview for additional information.

Each email is comprised of individual modules, each of which can vary depending on these factors. This graphic shows an example of what the Email High Bill Alert AMI might look like for a customer.


This image shows an example of the email.

This table lists the recommended module order for several different types of Email High Bill Alerts AMI:

Type of Email Suggested Order of Modules
Electric-Only
  1. Subject Lines and Header Module
  2. Bill Forecast Module
  3. Time of Day Module for customers who are not on a Time of Use (TOU) or demand rate plan, or Load Shifting Insights for customers on TOU or demand rate plans. Only one of these modules should be included in a message.
  4. Weather Insights Module
  5. Ways To Save Module
  6. Marketing Module (optional)
  7. Easy Open Module (optional)
  8. User Feedback Module (optional)
  9. Footer Module
Gas-Only
  1. Subject Lines and Header Module
  2. Bill Forecast Module
  3. Time of Day Module
  4. Weather Insights Module
  5. Ways To Save Module
  6. Marketing Module (optional)
  7. Easy Open Module (optional)
  8. User Feedback Module (optional)
  9. Footer Module
Water-Only
  1. Subject Lines and Header Module
  2. Bill Forecast Module
  3. Ways To Save Module
  4. Marketing Module (optional)
  5. User Feedback Module (optional)
  6. Footer Module
Combined Electric and Gas
  1. Subject Lines and Header Module
  2. Bill Forecast Module
  3. Electric Gas Comparison
  4. Time of Day Module for customers who are not on a Time of Use (TOU) or demand rate plan, or Load Shifting Insights for customers on TOU or demand rate plans. Only one of these modules should be included in a message.
  5. Weather Insights Module
  6. Ways To Save Module
  7. Marketing Module (optional)
  8. Easy Open Module (optional)
  9. User Feedback Module (optional)
  10. Footer Module
Combined Electric and Water
  1. Subject Lines and Header Module
  2. Bill Forecast Module
  3. Multi-Service Comparison
  4. Time of Day Module for customers who are not on a Time of Use (TOU) or demand rate plan, or Load Shifting Insights for customers on TOU or demand rate plans. Only one of these modules should be included in a message.
  5. Weather Insights Module
  6. Ways To Save Module
  7. Marketing Module (optional)
  8. Easy Open Module (optional)
  9. User Feedback Module (optional)
  10. Footer Module