12 Inactive Card Details

This topic provides the systematic instructions to user to view details of all their inactive credit cards, including those that have been cancelled, blocked, or deactivated.

All cards that have been cancelled, blocked or deactivated are displayed on the Inactive Cards page. Users should be able to track all cards that are inactive so as to identify if any action needs to be taken regarding the status of these cards. Through the Inactive Cards feature of the application, users can view details of all their credit cards that have been cancelled, blocked or deactivated. User can avail credit card related transactions on the kebab menu.

The following actions can be taken on cards that are inactive:

  • Blocked Cards – The user can pay the outstanding amount due.
  • Deactivated Cards – The user can raise a request to activate the card and also pay any outstanding amount due on the card.
  • Cancelled Cards – No action can be taken on these cards.

Once a card has been activated, it will no longer be displayed under inactive cards and will be available on the credit cards dashboard under the section listing down all the active credit cards.

The details of cancelled cards will not be displayed. Instead, the user can only view the summary of any cards that have been cancelled.

To view inactive credit card details:

  1. Perform the following navigation to access the Credit Card Details screen.
    From the Dashboard, click Toggle menu, then click Menu, and then click Cards .

    Under Cards , click Credit Cards tab, and then click on the Inactive/ Closed Credit card.

    The Credit Card Details screen appears.

  2. Select the option Inactive/Closed from the provided filter option on the credit cards widget.
    All the inactive credit cards held by the user appear.
  3. Click on a specific credit card record in order to view details of that card.
    Details of the selected credit card appear on the Credit Card Details screen.

    Figure 12-1 Inactive Card Details


    Description of Figure 12-1 follows
    Description of "Figure 12-1 Inactive Card Details "

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 12-1 Inactive Card Details - Field Description

    Field Name Description
    Credit Card Number Select a credit card to view details of the same.
    Card Status Displays the current status of the card, i.e. whether the card is active, inactive, hotlisted or cancelled.

    If the card is inactive, the user can select the option provided to activate the card.
    Card Type Displays the card type as primary card or Add-on card.
    Card Holder Name The card holders name as embossed on the card.
    Nickname The nickname of the card, if defined, is displayed.
    Billing Details This section is displayed only if the details being viewed are that of a Primary Credit Card.
    Total Amount Due The total amount due on the credit card.
    Due Date The date before which either minimum due or full payment is to be done.
    Billing Cycle Existing billing cycle as maintained for the selected card. Date for which billing statement is generated.
    Card & Limits Details  
    Card Expiry The date on which card will expired.
    International Transactions The flag that indicates if international transactions are allowed on the card or not.

    The options are as:

    • Active – International transactions to be allowed on the card
    • Inactive - Disable all international transactions on the credit card
    Total Credit Limit The total credit limit on the user's card.
    Available Credit Limit The available credit limit on the user's card.
    Total Cash Limit The total cash limit on the user's card.
    Available Cash Limit The available cash limit on the user's card.
    Reward Points The total reward points accumulated on the credit card.

    Click on the Redeem Rewards option from the kebab menu to view and redeem rewards.

  4. To add card nickname/ modify/ delete nickname. For more information refer Card Nickname section.
    OR

    To view and redeem reward points, click on the Redeem Reward option from the kebab menu.

    OR

    To activate the card, click on the Activate Card option from the kebab menu. For more information refer Activate Card section.

    OR

    To cancel the card, click on the Cancel Card option from the kebab menu. For more information refer Cancel Card section.

    Note:

    The actions available on inactive cards are:

    1. Inactive Card

      Primary Card: Card Details, Transactions, Block/Cancel card/ Replace card Add On card: Card Details, Transactions, Block/Cancel card/ Replace card

    2. Hot listed Cards

      Primary Card: Card Details, Transactions Add On card: Card Details

    3. Cancelled Cards

      Primary Card: Card Details, Transactions Add On card: Card Details