4 Managing Queue Administration

Queue Management is a common dashboard where the following users can see queues related to Transaction Filtering and Customer Screening that are created by the Queue Administrator and the System (Out Of Box):

• Reviewer
• Analyst
• Supervisor
• Senior Supervisor
• Queue Administrator

As a Queue Administrator, you can perform the following actions:

• View Queue List: You can view the Queue List in the following format and sort the Queue List according to the assigned user groups based on the selection from the drop-down list:
  • List View (You can change the order/priority of the Queues)
  • Grid View
• Create a Queue: you can select the queue type, define the criteria of the queue, sort the alerts inside the Queue in order and assign the alerts falling under these queues to specific or all user group (s). For details, see the Adding a Queue section.
• Edit the Queue: You can modify the Queue criteria, sort, and re-assign the queues except for the Queue type selected while creating a Queue. For details, see the Editing the Queue section.
• Assign the Queue: You can assign Queue to pre-defined user groups for Transaction Filtering and Customer Screening.
• Delete the Queue: You can delete the Queue.

Log in as a Queue Administrator. Select the Financial Services Analytical Applications Customer Screening/Transaction Filtering. The Financial Services Analytical Applications Customer Screening/Transaction Filtering home page appears.

From the Application Navigation List, select Queue Management. The Queue List appears in List View by default.