About This Content

1 About This Content

The Enterprise Case Management User Guide explains the concepts behind the Oracle Financial Services Enterprise Case Management (OFSECM) and provides step-by-step instructions for navigating the ECM web pages, searching cases, investigating cases, acting on cases, creating cases, and other information about cases.

Who Should Use this Guide

The Enterprise Case Management User Guide, is designed for the following users:

Case Analyst: This user works on the cases within the application frequently. This user’s specific role (that is, Case Analyst) determines what this user can see and do within the application.
Case Supervisor: This user works on cases within the application on a daily basis and is typically a higher-level Analyst.
Case Viewer: This user has specific viewing rights to the cases. This user’s specific role (that is, Case Viewer) determines what this user can see within the application. For complete details on the user roles and privileges, see the User Roles and Privileges section.

How this Guide is Organized

The Enterprise Case Management User Guide, includes the following chapters:

About Enterprise Case Management provides a brief overview of the Oracle Financial Services Enterprise Case Management and its components.
Getting Started includes instructions on how to configure your system, access ECM, and exit the application.
unresolvable-reference.html#GUID-620BE20F-5C43-4503-8446-53983DCA1470 explains the various case search criteria you can use to filter cases you want to view and investigate on the Case List section.
Investigating Cases describes the investigation of case-related information to determine what action to take in each situation for the resolution of the case.
Acting on Cases explains about various actions can be taken on the case for the resolution.
Creating Cases covers the concept and step-by-step instructions to create cases manually.
Creating Events describes the concept and procedural instructions to create events manually.
Archive/Unarchive Cases describes how to archive old-closed cases in order to improve perfor- mance.
Archive/Unarchive Events describes how to archive events.
Entity Research explains about the entity search criteria to view the entity details.
Event Search explains about the event search criteria to view the event details.
Trusted Pairs Administration describes the actions which are taken by supervisors after a Trusted Pair Request has been made.
Suppression Administration describes the actions which are taken by supervisors after a Sup- pression Request has been made.
Setting User Preferences explains about setting up Enterprise Case Management preferences.
Appendix A: Common Features describes common elements of the Enterprise Case Management interface.
Appendix B: Business Entity Details provides field level description for adding entities manually.
Appendix C: Workflows describes the PMF Workflows, KYC Onboarding Workflows, KYC Customer Dashboard Workflows, Transaction Filtering Workflows, and Customer Screening Escalated Alert Workflows.

Where to Find More Information

For more information on the ECM, see the following documents in the Oracle Help Center (OHC):

Release Notes or ReadMe
Administration and Configuration Guide
Installation Guide
Financial Services Data Model (FSDM) Guide

Additionally, for more information on the Oracle Financial Services Analytical Applications Infrastructure (OFSAAI) documentation, see the Oracle Help Center (OHC):

Oracle Financial Services Analytical Applications Infrastructure User Guide
Oracle Financial Services Analytical Applications Infrastructure Installation and Configuration.

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Access to Oracle Support

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Conventions

The following text conventions are used in this document.

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
`monospace`	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.