Designing Collection Process Templates & Collection Event Types
The following table shows the collection process templates referenced in the previous section's matrix. Adjacent to each process are its events and an indication of when they are triggered.
| Collection Process Template | Collection Event Template | Triggered X Days From Start Of Collection Process |
|---|---|---|
| Large Overdue Debt | Large debt courtesy reminder letter | 0 |
| To Do for large overdue debt | 3 | |
| Deposit | Deposit reminder | 0 |
| Deposit Severely Overdue | Create To Do entry | 0 |
If we extract each unique event type from the above table, we end up with the following:
| Collection Event Type | Event Type |
|---|---|
| courtesy reminder letter | Send Letter - CHARIT REMIN |
| 2 nd notice letter | Send Letter - REGUL 2 nd |
| Large debt courtesy reminder | Send Letter - LARGE REMIN |
| Risky debt courtesy reminder | Send Letter - RISKY REMIN |
| To Do for large overdue debt | Issue To Do |
| Large debt 2 nd notice letter | Send Letter - LARGE 2 nd |
| courtesy reminder letter | Send Letter - UNREG REMIN |
| 2 nd notice letter | Send Letter - UNREG 2 nd |
| Deposit reminder | Send Letter - DEPOS REMIN |
| To Do for deposit severely overdue | Issue To Do |
Now you're (almost) ready to set up your collection procedures.