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Oracle Revenue Management and Billing
Oracle Revenue Management and Billing
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  2. Oracle Revenue Management and Billing
  3. Administrative Processes
  4. Oracle Revenue Management and Billing Administrative Processes
  5. CTI-IVR Integration
  6. ActiveX Component - CDxCTI
  • Oracle Revenue Management and Billing
    • Business Processes
    • Administrative Processes
      • Oracle Utilities Application Framework Administrative Processes
      • Oracle Revenue Management and Billing Administrative Processes
        • Preparing To Implement
        • Defining General Options Addendum
        • Defining Financial Transaction Options
        • Defining Customer Options
        • Defining Credit & Collections Options
        • Defining Cycles
        • Defining Contract Types
        • Background Processes Addendum
        • Defining Service Credit Options
        • Defining Loan Options
        • Defining Quotation Options
        • Defining Case Management Options
        • Workflow and Notification Options
        • Security Addendum
        • Defining Overdue Processing Options
        • Defining Batch Schedule Options
        • Configuring Zones
        • CTI-IVR Integration
          • Launching The System From an External Application
          • Initiating an External Call
          • Receiving the Next Caller in the Queue
          • ActiveX Component - CDxCTI
            • Configuring Your Browser to Enable ActiveX
            • Installing the CDxCTI ActiveX Component
            • Creating an Instance of the CDxCTI Object in a Web Page

ActiveX Component - CDxCTI

The system provides an ActiveX component CDxCTI that contains all the functionality required for inbound and outbound calling. It contains two objects:

  • CDxNavigator
  • CdxPhoneDialer

Related Topics:

  • Configuring Your Browser to Enable ActiveX

  • Installing the CDxCTI ActiveX Component

  • Creating an Instance of the CDxCTI Object in a Web Page

Parent Topic: CTI-IVR Integration

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