Individual Delinquency

Oracle Revenue Management and Billing provides the capability to create an automatic delinquency process for each account belonging to the individual health care customers based on their respective unpaid amount of the overdue bills. The individual health care customers can easily keep a track of their delinquent accounts by using the delinquency process. The delinquency process is capable of performing the following actions:

• Provides account level delinquency where all the overdue bills of an account are added to a delinquency process for collection.

• Schedules the following types of events at prescribed intervals for the delinquent account:

  • Creating customer contacts

  • Creating To Do notifications

  • Calculating the termination date

  • Triggering the termination of individual customers

• Skips certain scheduled events or actions for the delinquent account

• Cancels the delinquency process based on specific criteria. Refer to the Cancel Criteria system event in the Associating an Algorithm with a Delinquency Process Type.

• Holds the delinquency process in case of the following contingencies:

  • A disaster (pandemic or hurricanes), or a genuine request from the customer

  • If the Promise To Pay or Payment Agreement or Payment Arrangement is active for the account

  • If a Group person is declared bankrupt

  Refer to the Hold Delinquency Process Criteria system event in the Associating an Algorithm with a Delinquency Process Type.

• Generates an alert on delinquency dashboard

For more information on how to setup the delinquency process, see Prerequisites