Calendar vs. Work Days

When you set up your collection and write-off process templates, you supply information that controls how the system determines the trigger date of each event in the related process. You can do this as follows:

  • When you set up your collection and write-off process templates, you must define the number of days after the start of the process when each event should be triggered. For example, the 2 nd event (send cutoff warning) may need to be triggered 7 days after the start of the collection process.

The system uses this information in conjunction with the account's division's work calendar when it allocates a trigger date to the various collection and write-off events in your processes. The system offers you the following choices in respect of how it calculates an event's trigger date:

  • You can indicate that the trigger date should be set to the next possible workday. For example, if you indicate that the 2 nd event is triggered 7 days after the 1 st event, the system will add 7 days to the 1 st event's completion date. It then checks if this is a workday (and not a holiday), if so, this is the trigger date of the event; if not, it assigns the trigger date to the next workday.
  • You can indicate that the trigger date should be calculated by counting workdays. For example, if you indicate that the 2 nd event is triggered 7 days after the 1 st event, the system will count 7 workdays (using the account's division's work calendar), and set the trigger date accordingly.

You must define which of the above methods is used in the following processes: