Payment Upload Error Segmentation

If the payment upload process detects an invalid account on a payment upload record, it will create a payment for the suspense contract defined on the upload process' tender source (see Setting Up Tender Sources). You should create a special contract type for this contract.

Fastpath: For more information about the payment upload process, refer to Phase 3 - Create Payment Events, Tenders, Payments and Payment Segments.
The following table illustrates a sample suspense contract type.
Division/Contract Type Service Type Distrib.Code Debt Class Bill Seg Type
CA/SUSPENSE Other EXP-MISC N/A Not billed

Notice the following about the new contract type:

  • It has an interesting distribution code. This code should probably be a suspense account. All payment segments that are created for this contract will eventually be transferred to a "real" contract and therefore this GL account's balance should be zero when no payments are in suspense.
  • It doesn't need a bill segment type because the system never creates bill segments for such contracts (it only has invalid account payment segments linked to it).
  • It uses the N/A debt class because the credit and collections process should never consider debt associated with contracts of this type (because it's not really debt).