Additional Processing When Entering A State

You can define additional processing that should happen when a case enters a given state. For example, you can have a letter created when a high-bill complaint case is Rejected. Similarly, you can have a To Do entry created when a high bill complaint enters the Preliminary Investigation state. This additional processing is held in algorithms that are plugged in on the case type and therefore you can define any type of additional processing.

You can also incorporate state transitioning logic within routines that are executed when a case enters a state, so that you do not need to rely upon CASETRAN to transition your cases.