Designing Workflow Process Templates
The following table shows the workflow process templates referenced in the previous section's matrix. Adjacent to each process is its events and an indication of when they are triggered.
| Workflow Process Template | Event Number | Workflow Event Type | Dependent On Event(s) | Trigger Date Set To X Calendar Days After Completion Of Dependent Events |
|---|---|---|---|---|
| Retrieve a customer's consumption | 10 | Validate notification - consumption history request | N/A - first event | 0 |
| 20 | Confirm requester is a valid service provider for the customer's service | 10 | 0 | |
| 30 | Create notification download - send consumption history | 20 | 0 | |
| Switch a customer to a different service supplier | 10 | Validate notification - supplier switch | N/A - first event | 0 |
| 20 | Confirm requester is a valid service provider for the customer's service | 10 | 0 | |
| 30 | Check with current supplier if the switch is allowed | 20 | 0 | |
| 40 | Switch suppliers | 30 | 0 | |
| Reject bad notification upload type | 10 | Create notification download - reject request | N/A - first event | 0 |
| Reject bad external system | 10 | Create notification download - reject request | N/A - first event | 0 |
Note: The workflow process for "Reject bad notification upload type"
should reference the Notification Condition Unknown Notification
Type. The workflow process for "Reject bad external system"
should reference the Notification Condition Unknown Notification
ID.