Designing Workflow Processes To Process Incoming Notifications

The next step involves populating each cell in the matrix with the workflow events that should be executed when the system receives a notification identified with a given notification upload type. If override criteria aren't relevant for a given notification upload type, we will mark the cell as "N/A".


WF Process Criteria Notif. Upload Type	Default	Industrial Customer
Retrieve a customer's consumption history	Validate notification - consumption history request Confirm requester is a valid service provider for the customer's service. Create notification download - send consumption history	N/A (meaning that industrial customers use the Default criteria)
Switch a customer to a different service supplier	Validate notification - supplier switch Confirm requester is a valid service provider for the customer's service. Check with current supplier if the switch is allowed. Switch suppliers.	N/A (meaning that industrial customers use the Default criteria)

Note: Notice that the first event in each cell typically validates the notification upload staging record.

At this point, the matrix is complete. Before you're ready to design your workflow process templates you must design the processes described in the next section.