Customize Integration to Your Automated Dialer Software

In order to integrate with a different automated dialer software application, your implementers must modify the ext_​cti_​dialer.jsp to call the appropriate dialer.

• Copy the JSP page ext_​cti_​dialer.jsp from the /cm_​templates directory found under the web application root directory on your Oracle Revenue Management and Billing server to the /cm directory.
• Make the appropriate changes to the copy of ext_​cti_​dialer.jsp in the /cm directory to integrate with your automated dialer.