Technical Implementation of Automated Dialer
The popup window is implemented as a JSP page, which calls the JSP page ext_cti_dialer.jsp to integrate with an automated dialer. The ext_cti_dialer.jsp page provided with the system integrates to the Microsoft Phone Dialer, available on any Windows 2000 workstation.
The Microsoft Phone Dialer is invoked through the CDxPhoneDialer ActiveX object.
****************************************************************************
* Invoke an external phone Dialer
* In the sample provided we launch the Microsoft phone Dialer
*****************************************************************************
*/
function callDialer(phoneNumber){
CDxPhoneDialer.makeCall(phoneNumber);
}
Object: CDxPhoneDialer
This object is used to call the Microsoft Phone Dialer for an outbound call. It is only used when your implementation uses the Microsoft standard dialer.
Method: makeCall
Input: Phone Number
Related Topics
Parent Topic: Initiating an External Call