Microsoft Phone Dialer Configuration

If your implementation chooses to use the functionality provided with the system and integrate with Microsoft Phone Dialer, you must perform the following steps:

Copy the JSP page ext_cti_dialer.jsp from the /cm_templates directory found under the web application root directory on your Oracle Revenue Management and Billing server to the /cm directory.

Note: Enable ActiveX. In order to use the integration with the Microsoft Phone Dialer, you must configure your browser to enable ActiveX.