Call participants from the queue

When a location staff member (healthcare worker) can see the participant, you can call them from the queue. But, they must check in at the location before getting called from the queue.

For more information on checking in participants, see Check in participants.

To call a participant from the queue and start the appointment process:

1. Select Locations/Scheduling from the Home page.

   Note:

   If you cannot see the Locations/Scheduling option on the Home page, contact your Oracle Customer Success manager to activate it.
2. If your organization includes more than one location for appointments, select the location from the drop-down menu of the location icon. The icon is located next to your account name in the product banner. It looks like the location icon you see on maps:
3. Select the Queue tab. You see a Check In Report that lists the upcoming (future) participants and details on their appointment and the time of the appointment.
4. If necessary, select the 1 to 8 hour time options to filter the list of participants. The system refreshes the list every two minutes, but you can select Refresh Now to refresh the data immediately.
5. Locate the row with the name of the participant you want to check in and select Call Patient from the end of the row.
6. Select Call Patient to confirm that you want to start the appointment process.
7. Select Process Patient when ready to start the health appointment. For more details on the appointment process, see Process an appointment.