Resend a welcome message to an entity user

If a new entity user cannot locate the welcome email message or the user waited more than 36 hours to set a password and now has an expired link, you must resend the message. Otherwise, the user cannot activate the account and start using Oracle COVID-19 Patient Monitoring System.

Note:

If you need to send a welcome email message to an organization or location user, see Resend a welcome message to an organization user or Resend a welcome message to location user instead of this procedure. If you need to send a new invitation to a participant (someone who completes a daily update survey), see Resend an invitation to a participant instead.

To resend a welcome email message to an entity user:

1. Along the top, select the Entities tab.
2. Select the name of the entity from the list.
3. Scroll to the Entity Coordinators section.
4. Locate the user in the list of names and select the Edit icon from the end of the row.
5. Select Re-Send New Account Mail.

The user receives the welcome email within minutes. The user has 36 hours to click the link in the welcome email and specify a password.