Manage Multi-Factor Authentication and Secure Verification for Your Patient Portal Account

You may be able to enable multi-factor authentication, sometimes called two-step authentication, as a secure verification method for your patient portal account by updating your account settings. These steps may vary depending on your organization.

For information about enabling multi-factor authentication during enrollment, see Activate a New Account and Enroll in the Patient Portal.

Note:

See enable-multi-factor-authentication-during-enrollment.html#GUID-9C296AB2-36BC-4EB0-AB76-16D89E6ABF6D for information about enabling multi-factor authentication during enrollment (when you first create your account).

To manage multi-factor authentication for your patient portal account from your account settings:

1. From the navigation menu, select Settings.
2. Select Sign-in and Security.
3. Enter your username and password, and select Sign In.

   Tip:

   Your username is displayed in the email messages sent to you during the enrollment process.
4. Select Enable Secure Verification.
   If you have already set up one or more recovery methods, those recovery methods are displayed at the top of this section.
5. To set up a new secure verification method, select a different method and follow the onscreen instructions to receive and enter a verification code using your selected method.
6. Select Done.