View the details of an alert and provide feedback

You can view the details of an AI-generated alert for any trial you have access to. You can also provide feedback on each alert to help improve the quality, accuracy, and relevance of the AI-generated insights.

To view the details of an alert and provide feedback:

1. Open the list of alerts for all the trials you can access.
2. In the Alerts list, find the alert you want to view the details for, and do one of the following to open the [Alert Name] details page.
   • In the Alert Summary column, select the [Alert Name] link (highlighted in blue).
   • In the Actions column on the right, select View Alert Details from the Actions drop-down menu.

   The [Alert Name] details page opens. For example:

   
   
   

   Note:

   The details in the Supporting Evidence section and the View By options vary with each alert and are dependent on the AI-generated insights.
3. To view the standard actions Life Sciences AI Agents provides for all alerts, select the Actions drop-down menu at the top right of the page, and then select any of the following options.
   • View History—Select to open the History panel. The name of the alert appears at the top of the panel below the title. You can view the history of an alert to see its chronological history including the date the alert was first detected, and the actions taken on the alert including any severity or status changes. You can also view the history of an alert from the Alerts list.

     For more information, see View the history of an alert.

   • View AI Reasoning Steps—Select to open the AI Reasoning panel to view how the insights and recommendations for the alert were rationalized.

     For more information, see View the AI reasoning steps for an alert.

   • Snooze or Unsnooze—Only one of these options appears in the drop-down menu. Do one of the following:
     • Select Snooze to pause the alert notifications to you. The notifications appear to you again if the criticality of the alert increases at a later time or if you undo the snooze action. When you snooze an alert, it is immediately removed from the Alerts list. In the Actions drop-down menu the Snooze option is replaced with the Unsnooze option.
     • Select Unsnooze to undo the snooze action. The alert appears again in the Alerts list. In the Actions drop-down menu the Unsnooze option is replaced with the Snooze option.

     You can also snooze an alert from the Alerts list. For more information, see Snooze an alert.

     To view a list of all of your snoozed alerts, navigate to the Alerts list, select the Status filter, and then select the Snoozed option. For more information, see View the list of alerts for all trials you can access.

   • Dismiss or Undismiss—Only one of these options appears in the drop-down menu. Do one of the following:
     • Select Dismiss to stop the alert notifications to you. The notifications will not appear to you again unless you undo the dismiss action. When you dismiss an alert, it is immediately removed from the Alerts list. In the Actions drop-down menu the Dismiss option is replaced with the Undismiss option.
     • Select Undismiss to undo the dismiss action. The alert appears again in the Alerts list. In the Actions drop-down menu the Undismiss option is replaced with the Dismiss option.

     You can also dismiss an alert from the Alerts list. For more information, see Dismiss an alert.

     To view a list of all of your dismissed alerts, navigate to the Alerts list, select the Status filter, and then select the Dismissed option. For more information, see View the list of alerts for all trials you can access.

4. To view the AI-generated actions that Life Sciences AI Agents provides for the alert, select the Actions drop-down menu at the top right of the page, and then select any of the options that appear below the divider.

   Examples of AI-generated actions may include:

   • Increase Monitoring Frequency
   • Retrain Site Staff
   • Address Data Quality Issues
   • Adjust Country/Site Mix
   • Remove Site
5. To provide feedback on the alert, select either the Thumbs Up or Thumbs Down icon that appears at the top of the page below the [Alert Name] details page title.
   • Select the Thumbs Up icon if you have a positive response to the content of the alert.
   • Select the Thumbs Down icon if you have a negative response to the content of the alert.

   When you provide feedback, Life Sciences AI Agents logs your username, timestamp, Alert ID, and Trial ID. You can change your feedback on an alert at any time.

6. Select Close at the top left of the page to close the [Alert Name] details page. The page that opens depends on how you navigated to the [Alert Name] details page (from the [Trial Name] details page or the Alerts list).