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  2. Narvar Order Export Errors

71 Narvar Order Export Errors

Purpose: Use the Narvar Order Export Errors page to review Narvar order requests that have failed and, optionally, resend one or more requests.

These errors are stored in the INT_NARVAR_EXPORT_ERROR table.

About the Narvar integration: The Narvar integration enables you to use Narvar to generate shipment and delivery update emails.

For more information: For background on the Narvar integration, see the Narvar Integration help topic in Classic View.

How to display: Select Narvar Order Export Errors from a menu:

Note:

ALLOW or DISPLAY authority to the NOEE menu option is required for access to this page.

For more information:

Narvar Troubleshooting Information

Logging: Narvar log file: Based on the settings of the NARVAR_LOG_LEVEL property, activity related to the Narvar integration is written to this log file.

Narvar error summary:

Issue Narvar.log Entry Order Transaction History Message Response Type Error at Narvar Order Export Errors Page

Narvar Outbound Service URL (M58) is blank

Shipment Tracking URL or credentials cannot be found

Failure sending order to Narvar

0

oms.app.exception

Application Failure

The order message is not generated because the Narvar Non-Deliverable Email Address for Shipment Confirmations (M59) is blank, and the order is not eligible to have the email actually sent to the customer (see that system control value for more information)

Missing Narvar Non-Deliverable Email Address

Failure sending order to Narvar

0

oms.app.exception

Application Failure: Missing Narvar Non-Deliverable Email Address

The user ID and password specified for Narvar Service are not valid. See the Work with Outbound Web Service Authentication Screen in the Classic View online help for more information.

Bad Credentials, Please provide valid acck and auth token.

Failure sending order to Narvar

401

unauthorized.action

Bad Credentials, Please provide valid acck and auth token.

The Narvar Outbound Service URL (M58) is invalid

Shipment tracking order response code 405 and message {"status":"ERROR","messages":[{"level":"ERROR","code":"method.not_allowed","message":"Request method POST not supported"}]}

Failure sending order to Narvar

405

method.not.allowed

Request method POST not supported

The shipment date specified was not formatted correctly.

message.invalid. order.shipments. date

Invalid ship date. Please enter UTC format ’yyyy-MM-dd’T’HH:mm"SSS.zzz’ for ship date

Failure sending order to Narvar

422

message.invalid.order. shipments.date

Invalid ship date. Please enter UTC format ’yyyy-MM-dd’T’HH:mm"SSS.zzz’ for ship date

Narvar Order Export Errors Options

Purpose: The options at the Narvar Order Export Errors page are described below.

For more information:

Filtering Order Export Errors

The Narvar Order Export Errors page displays the first 50 records in reverse chronological order (newest to oldest).

The page provides an entry field at the top of the page. You can further refine the error records displayed by entering one or more search terms found in any of the fields displayed at the page.

Example: Enter VALID. The displayed results include error records whose error messages are related to an invalid ship date or indicate that a valid acck and auth token are required. Next, enter 123. Displayed results are now further restricted to error records whose order numbers include the numbers 123 in order.

Filtering is across all results: The filtering is not restricted to the error records displayed on the first page of results. For example, if the only error record matching your entry is on the third page of results, this record is displayed.

Additional information on filtering:

  • Filtering is not case-sensitive. For example, you can enter valid or VALID to display matching records.
  • Filtering based on date is not supported.
  • Filtering based on ship-to number is not supported. You can search based on the order number only, without including the ship-to suffix (such as -002).

Removing a search term: Optionally, click the X next to a search term to remove it from the filter criteria.


Narvar Order Export Errors filter example

For more information: See Narvar Order Export Errors for background.

Review the Order for a Narvar Error

Click the order number to open the Order Summary page, where you can review or work with the order.

Refresh Displayed Errors

Click Refresh in the upper right to refresh the displayed Narvar errors.

Resend an Order Export

Click Resend for an error to attempt to send the order request to Narvar.

The order request will be generated with the current information on the order, which might be different from the information from when the error originally occurred; for example, a shipment, return, or cancellation could have taken place.

Resend All Order Exports

Click Resend All in the upper right to attempt to resend all order requests to Narvar and generate shipment confirmations for all orders. For example, you might use this option if a system control value required for Narvar integration was set incorrectly, and you have now corrected it.

If the request fails again, a new error record is created with a new sent date.

Fields on Narvar Order Export Errors

Purpose: The following information is on the Narvar Order Export Errors page. All fields are display-only.

  • Order Number: Click the link to open the Order Summary page, where you can review or work with the order
  • Sent Date: The date and time when the order request was generated.

  • Response Type: The Narvar response type. Possible response types include:

    • 0: Application Failure. The order request could not be sent. This can occur if, for example:

      • The Narvar Outbound Service URL (M58) is blank. In this case, the Error message indicates only Application Failure.

      • The Narvar Non-Deliverable Address for Shipment Confirmations (M59) is blank. In this case, Error message indicates Application Failure: Missing Narvar Non-Deliverable Email Address.

    • 401: unauthorized.action. Bad Credentials, Please provide valid acck and auth token. The message failed because the authentication credentials, set up through Work with Web Service Authentication (WWSA), were invalid.

    • 405: method.not.allowed. Request method POST not supported. The message failed. Can occur if the Narvar Outbound Service URL (M58) is invalid.

    • 422: message.invalid.order. shipments.date. Invalid ship date. Please enter UTC format ’yyyy-MM-dd’T’HH:mm"SSS.zzz’ for ship date. The message failed because the ship date was invalid.

  • Error Message: The message describing the error. See above for examples.

Configuration issues: Check your Narvar integration setup if you see the following error codes:

  • 400: BAD REQUEST
  • 403: FORBIDDEN
  • 404: NOT FOUND

Other errors: Contact your Oracle representative or Narvar for information on the following error codes:

  • 304: NOT MODIFIED
  • 409: ITEM ALREADY EXISTS
  • 500: INTERNAL SERVER ERROR
  • 502: INTERNAL SERVER ERROR
  • 503: SERVICE UNAVAILABLE or INTERNAL ERROR

For more information:

Also, see Narvar Integration in the Classic View online help for background.