14 Order and Line Statuses
Overview: The Allow Split Order preference controls whether the lines on an Order Broker order can have different statuses.
These statuses do not apply to orders created through the Supplier Direct Fulfillment module.
In this topic:
- Order and Line Statuses (Splitting Preference Turned Off)
- Order and Line Statuses (Splitting Preference Turned On)
Order and Line Statuses (Splitting Preference Turned Off)
When the Allow Split Order preference is unselected, all order status updates apply at the order level. With this setting, the line status and the order status are always the same.
See the Store Connect Overview for more information on how the Store Connect module displays statuses.
Status | Description |
---|---|
accepted |
Integrated system: The assigned fulfilling or sourcing location has sent a status update indicating it can fulfill the order. If the system is flagged to Require Status Update, a status update message indicating that the order is accepted flags the order as polled, indicating that the order should no longer be included in the fulfillments response message. Store Connect: A store associate has accepted the new order. |
canceled |
The order has been canceled and does not need to be fulfilled. A status update to cancel an order can come from any location. When the Routing Engine receives a status update indicating that an order is canceled, it sets the Poll Count for all order lines to 0.
|
fulfilled |
The order has been:
Note:
|
intransit |
The location assigned to source a ship-for-pickup order has sent the inventory to the location where the customer will pick up the order. When the pickup location is in Store Connect, the status changes immediately to intransit polled; however, a status of intransit is still displayed in Store Connect. If you change the status to intransit through the Order screen for a ship-for-pickup order being fulfilled through Store Connect, its status is changed to intransit polled. |
intransit polled |
The pickup location for a ship-for-pickup order:
This status applies only to ship-for-pickup orders. When the pickup location is in Store Connect, the status changes immediately from intransit to intransit polled; however, a status of intransit is still displayed in Store Connect. If you change the status to intransit through the Order screen for a ship-for-pickup order being fulfilled through Store Connect, its status is changed to intransit polled. |
new_order |
Store Connect: New orders are automatically set to polled status when they are assigned to a Store Connect location. However, if an existing order line is rejected and reassigned to a different location for fulfillment, it may remain in New Order status briefly before its status changes to Polled. If you change the status to new order through the Order screen for an order being fulfilled through Store Connect, its status is changed to polled. |
picked |
Ship-for-pickup order: The location assigned to source a ship-for-pickup order is preparing to transfer the inventory to the location where the customer will pick it up. This status might also be used by the location assigned to fulfill a delivery order. Store Connect: A store associate has verified that the order has been picked. If it is a pickup order and is not under review, it is eligible for pickup, and if it is a delivery order, or a ship-for-pickup order currently at the sourcing location, and is not under review, it is eligible for shipment. Note: A ship-for-pickup order whose Store Connect sourcing location is the same as its pickup location automatically goes into Received status when its status is set to picked. Pickup By Date assignment: If the organization is configured to Auto-Cancel Unclaimed Orders, a Pickup By Date is automatically assigned when a line’s status changes to picked if the order type is pickup, or if the order type is ship-for-pickup and the sourcing location is the same as the pickup location. If you change the status to picked through the Order screen for a ship-for-pickup order being fulfilled through Store Connect, and if the sourcing location is also the pickup location, its status is changed to received. |
polled |
The assigned fulfilling or sourcing location has been notified of the order assignment, and the order should not be included in subsequent fulfillments response messages. Only the assigned fulfilling or sourcing location can send a status update of polled. An order is assigned this status when:
Flagging an order as polled does not necessarily require changing the order status to polled. For example, when you set the status of a ship-for-pickup order to accepted, this also serves to flag the order as polled. Store Connect: A new order’s status is immediately set to polled, and is listed on the New Orders screen in Store Connect. If you change the status to new order through the Order screen for an order being fulfilled through Store Connect, its status is changed to polled. |
posted |
The order has been posted for Order Fulfillment through RICS Integration. |
received |
The transferred inventory has been received at the location where a customer is picking up a ship-for-pickup order. Note: A ship-for-pickup order whose Store Connect sourcing location is the same as its pickup location automatically goes into Received status when its status is set to picked. If you change the status to picked through the Order screen for a ship-for-pickup order being fulfilled through Store Connect, and if the sourcing location is also the pickup location, its status is changed to received. |
rejected |
The assigned fulfilling or sourcing location has sent a status update indicating it cannot fulfill the order, or the pickup location for a ship-for-pickup order indicates that the inventory for the item was not received or was damaged in transit.
When the Routing Engine receives a status update indicating that an order is rejected, it sets the Poll Count for all order lines to 0. |
unfulfillable |
This is a:
When a delivery order is unfulfillable, its assigned location changes to the Default Unfulfillable Location. |
Additional statuses: The Routing Engine allows the following additional statuses if they are useful for your business processes, although it does not process any additional order updates as a result of a change to any of these statuses:
- processed
- verified
- partially fulfilled
Order and Line Statuses (Splitting Preference Turned On)
Order: If the Allow Split Order preference is selected, all status updates apply to the individual order lines regardless of the order type, and the Routing Engine determines the order status by evaluating the status of the lines.
Order-level status based on line-level status(es):
- If all of the lines on the order have the same status, apply that status at the order level; otherwise,
- If the order lines have any combination of statuses, but at least one line is in new_order, accepted, polled, picked, intransit, intransit polled, partially fulfilled, processed, verified, or received status, the order status is open; otherwise,
- If all the order lines are a combination of canceled or unfulfillable, the order status is unfulfillable; otherwise,
- If all the order lines are a combination of unfulfilled, canceled, or fulfilled, the order status is complete.
Line summary status if line is split: The Detail tab at the Order screen also uses these rules to summarize the status of a split line. A line can split if the Allow Split Line preference is selected. Also, you can split a line by processing a partial status update if the Allow Partial Updates preference is selected.
See Processing Flow for Delivery and Pickup Orders for a summary of how the Store Connect module displays statuses.
If Pickup By Date was assigned: If a Pickup By Date was assigned to the order line, changing the status to any other status removes the Pickup By Date. For example, if the current status of a pickup order line was picked, changing the status to canceled or fulfilled removes the Pickup By Date. See Auto-Cancel Unclaimed Orders for background.
Status | Description |
---|---|
accepted |
The assigned fulfilling or sourcing location has sent a status update indicating it can fulfill or source the order line. If the system is flagged to Require Status Update, a status update message indicating that the order line is accepted flags the order as polled, indicating that the order line should no longer be included in the fulfillments response message. Store Connect: A store associate has accepted the order. |
canceled |
The individual line has been canceled and does not need to be fulfilled. The status update to cancel a line can come from any location. When the Routing Engine receives a status update indicating that a line is canceled:it sets the Poll Count for that line to 0.
Note:
|
complete |
Order or line summary status: The status of the lines on the order is a combination of unfulfillable or canceled and fulfilled. The Order screen also displays a complete status for a line at the summary level if the line is split into this combination of statuses. If none of the lines are fulfilled, then the order or line summary status is unfulfillable. Note: This is a system-assigned status; it is not possible to assign this status to an order or line. |
fulfilled |
The line has been:
Note:
|
intransit |
The location assigned to source a ship-for-pickup order has sent the inventory to the location where the customer will pick up the order. When a ship for pickup order or line is in intransit status, the Routing Engine does not change the status if the assigned fulfilling location sends a status update message indicating that the order or line is polled; however, it tracks the activity in the status history and does not include the line in subsequent fulfillments response messages to the assigned fulfilling location. If you change the status to intransit through the Edit Order Item window for a ship-for-pickup order being fulfilled through Store Connect, its status is changed to intransit polled. |
intransit polled |
The pickup location for a ship-for-pickup order line:
This status applies only to ship-for-pickup orders. When the pickup location is in Store Connect, the status changes immediately from intransit to intransit polled; however, a status of intransit is still displayed in Store Connect. If you change the status to intransit through the Edit Order Item window for a ship-for-pickup order being fulfilled through Store Connect, its status is changed to intransit polled. |
new_order |
Indicates that:
If an existing order line assigned to a Store Connect location is rejected and reassigned to a different location for fulfillment, it may remain in New Order status briefly before its status changes to Polled. Store Connect: A new order’s status automatically changes to polled, and the order is listed on the New Orders screen in Store Connect. See Notifying Store Connect Locations about New Orders for background. If you change the status to new order for an order being fulfilling through Store Connect at the Edit Order Item window, its status is changed to polled. |
open |
Order or summary status only: At least one line on the order is in new_order, accepted, polled, picked, intransit, intransit polled, partially fulfilled, processed, verified, or received status. The Order screen also displays an open status for a line at the summary level if the line is split into this combination of statuses. Note: This is a system-assigned status; it is not possible to assign this status to an order or line. |
picked |
Ship-for-pickup order: The location assigned to source a ship-for-pickup order line is preparing to transfer the inventory to the location where the customer will pick it up. This status might also be used by the location assigned to fulfill a delivery order. Store Connect: A store associate has verified that the order has been picked. If it is a pickup order and is not under review, it is eligible for pickup, and if it is a delivery and is not under review, it is eligible for shipment. If it is a ship-for-pickup order, it is eligible for shipment to the pickup location. Note: A ship-for-pickup order line whose Store Connect sourcing location is the same as its pickup location automatically goes into Received status when its status is set to picked. Pickup By Date assignment: If the organization is configured to Auto-Cancel Unclaimed Orders, a Pickup By Date is automatically assigned when a line’s status changes to picked if the order type is pickup, or if the order type is ship-for-pickup and the sourcing location is the same as the pickup location. See Auto-Cancel Unclaimed Orders for background. If you change the status to picked through the Edit Order Item window for a ship-for-pickup order being fulfilled through Store Connect, and if the sourcing location is also the pickup location, its status is changed to received. |
polled |
The assigned fulfilling or sourcing location has been notified of the order line assignment, and the line should not be included in subsequent fulfillments response messages. Only the assigned fulfilling or sourcing location can send a status update of polled. A line is assigned this status:
If an existing order line assigned to a Store Connect location is rejected and reassigned to a different location for fulfillment, it may remain in New Order status briefly before its status changes to Polled. Store Connect: New orders are automatically set to polled status when they are assigned to a Store Connect location. See Notifying Store Connect Locations about New Orders for background. If you change the status to new order through the Edit Order Item window for an order being fulfilled through Store Connect, its status is changed to polled. |
posted |
The order has been posted for Order Fulfillment through RICS Integration. |
received |
The transferred inventory for an order line has been received at the location where a customer is picking up a ship-for-pickup order. Note: A ship-for-pickup order line whose Store Connect sourcing location is the same as its pickup location automatically goes into Received status when its status is set to picked. Pickup By Date assignment: If the organization is configured to Auto-Cancel Unclaimed Orders, a Pickup By Date is automatically assigned when a line’s status changes to received if the order type is ship-for-pickup and the sourcing location is different from the pickup location. See Auto-Cancel Unclaimed Orders for background. If you change the status to picked at the Edit Order Item window for a ship-for-pickup order being fulfilled through Store Connect, and if the sourcing location is also the pickup location, its status is changed to received. |
rejected |
The assigned fulfilling or sourcing location has sent a status update indicating it cannot fulfill the order line, or the pickup location for a ship-for-pickup order indicates that the inventory for the item was not received or was damaged in transit. Note:
When the Routing Engine receives a status update indicating that a line is rejected, it sets the Poll Count to 0. |
unfulfillable |
This is a line on a:
When a delivery or ship-for-pickup order is unfulfillable, its assigned fulfilling or sourcing location changes to the Default Unfulfillable Location. Order or line summary status: All of the lines on the order are a combination of canceled and unfulfillable. The Order screen also displays an unfulfillable status for a line at the summary level if the line is split into this combination of statuses. |
Additional statuses: The Routing Engine allows the following additional statuses if they are useful for your business processes, although it does not process any additional order updates as a result of a change to any of these statuses:
- processed
- verified
- partially fulfilled