Table of Contents

• Title and Copyright Information
• Preface
• 1 Feature Summary
  • Customer Engagement Shared Customer Number
  • Customer Creation in Contact Center Order Entry and Duplicate Customer Check
  • Customer and Purchase History from Customer Engagement in Modern View
  • Including Currency in the POSlog Message to Customer Engagement
  • Customer Engagement Customer Service Enhancements
  • Marketing Download Extract Enhancements
  • Canceling Backorders through the Generic Pick In API
  • Default Delivery Type Required for Contact Center Order Entry
  • Create Invoice when Ship-for-Pickup Order is In Transit
  • Delete Duplicate Invoice Out Triggers
  • New Active Procedures
  • CWEmailRequest Message
  • Handling Encryption Failure in the Order API
• 2 Resolved Issues
  • Customer Service
  • Fulfillment
  • Imports and Exports
  • Order Broker Integration
  • Payment Processing
  • Performance
  • System Management
  • Taxation
  • User Interface
  • Web Services
• 3 Browser Requirements and Compatibility
• 4 Deprecation Advisory