17 Layaway Maintenance
Layaways are like special orders and work orders because they are persistent sales. Generally, this indicates that the sale transaction in which the layaway is created is not the end of the transaction's life cycle. Persistent sales can have an arbitrary number of transactions in their life cycles, but non-persistent sales consist of a single transaction (and a possible void of that transaction).
The operational rules for layaways may also differ from those for non-persistent sales or even other types of persistent sales. For example, a layaway does not require the customer to pay for the items in full when purchased. Also, layaway items may not be reflected in the store's sales figures until the customer takes the item into possession (at pickup).
After a layaway account has been created, the account information is available from the Back Office. Use the Back Office Layaway Maintenance functions to track, update, and maintain layaway accounts.
Note:
Refer to the Oracle Retail Xstore Point of Service User Guide for information about setting up layaway accounts.
The following sections are contained in this chapter: