4 Shipping
The shipping function provides the ability to record the transfer of physical inventory to another store, vendor, warehouse, or customer. It also includes the creation of documents such as packing slips and shipping labels that are related to the transfer and provides the ability to search for a shipping document in order to edit or view it.
Some transaction types, such as work order repairs, may automatically generate shipping documents at the point of sale. They can be processed using the shipping function in the Back Office. You can also view and print a Shipping Exception Report. Refer to the Oracle Retail Xstore Point of Service Reports Guide for more information about this report.
A send sale item is an item that must be shipped to a customer-specified off-site location after it is purchased. Send Sales can be tendered with Pay By Link (Customer Not Present). When paying by PBL, the shipping documents cannot be processed, hence shipped, until the transaction is fully paid for. After the customer is emailed a PBL link to complete the payment, the send sale status is set to Awaiting Process. When Xstore Classic receives notification that payment is successful, the status is set to Closed. This could be minutes, hours, or days later. If the customer does not make the payment before the expiration date they are given, then Xstore Classic voids the send sale order.
The creation of shipping document such as packing slips and shipping labels for Send Sale purchases is carried out via the Customer /Send Sale Shipping menu option. Only Closed orders can be processed, hence shipped. You will be asked about printing the shipping label and packing slip. Continue with Print Shipping Label.
Account Activity Report. Run the Customer Account Activity Report and filter on Send Sale Orders in the Customer Account Type drop-down to get a report on the store's Send Sale Orders. In the Customer Account Status field, you can further filter to see all Send Sale Orders that have not been paid by the tender type, Pay By Link. Refer to the Oracle Retail Xstore Point of Service Reports Guide for more information about this
This chapter covers the following topics: