Canceling Order Items or an Entire Order
The customer must return to the store where an order was created to cancel that order. If an item has been reserved, a message prompt will display indicating that you must un-reserve the item in the Back Office before canceling the order.
To cancel an order:
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Click Cancel Order.
Xstore Point of Service displays a list of items in the order.
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Select the items to cancel:
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Click the items.
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Use the up and down arrows to highlight the correct items and press the Spacebar.
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Click Select All to cancel the entire order.
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Click Select & Continue.
A confirmation prompt opens.
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Click Yes.
Xstore Point of Service prompts for a reason.
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Select the reason:
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Click the reason.
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Use the up and down arrows to highlight the correct reason and press the Spacebar.
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Click OK.
The items are removed, and any return amount is applied to the transaction.
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Continue the transaction:
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Click Add Tenders to tender and complete the transaction.
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Click Exit Order to exit the order and continue the transaction.
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