Canceling Order Items or an Entire Order

The customer must return to the store where an order was created to cancel that order. If an item has been reserved, a message prompt will display indicating that you must un-reserve the item in the Back Office before canceling the order.

To cancel an order:

1. Opening an Order Broker Order.

2. Click Cancel Order.

   Xstore Point of Service displays a list of items in the order.

3. Select the items to cancel:

   • Click the items.

   • Use the up and down arrows to highlight the correct items and press the Spacebar.

   • Click Select All to cancel the entire order.

4. Click Select & Continue.

   A confirmation prompt opens.

5. Click Yes.

   Xstore Point of Service prompts for a reason.

6. Select the reason:

   • Click the reason.

   • Use the up and down arrows to highlight the correct reason and press the Spacebar.

7. Click OK.

   The items are removed, and any return amount is applied to the transaction.

8. Continue the transaction:

   • Click Add Tenders to tender and complete the transaction.

   • Click Exit Order to exit the order and continue the transaction.