15 Order Transactions Through Order Broker Cloud Service

Oracle Retail Order Broker Cloud Service is an optional module that can be interfaced with Xstore Point of Service to provide information about inventory availability across all sales channels.

Using this order functionality, you can sell an item that is not in stock at your store and the Order Broker Cloud Service module automatically selects the best location to fulfil the customer's order across the enterprise.

There are multiple purchasing options available, such as same-store pickup, different store pickup, and delivery to a customer-specified address. You can track and maintain the orders using the Back Office Customer Maintenance function. See the Oracle Retail Xstore Point of Service Manager's Guide for more information about Back Office processing.

This chapter describes the following topics:

• Fulfilment Options

• Item Status

• Order Status

• Message Alerts

• Creating an Order

• Opening an Order Broker Order

• Changing Order Items

• Canceling Order Items or an Entire Order

• Pick Up an Order