Message Alerts

When new orders require your attention, a notification will appear on the Message Bar. Click the message bar to view information about the new orders.

Order Statistics

After clicking the message bar, Xstore Point of Service opens a window displaying the following information about the orders:

• Total New Orders: The total number of new orders. These include all orders with a status of ACCEPTED, POLLED, or RESERVED.

• Ship Orders: The number of new orders waiting to be shipped from this store.

• Customer Pick Up Orders: The number of new customer pickup orders to be picked up in this store.

• Items Awaiting Pick: The total number of items that must be set aside for the new orders.

• Average Order Age: The average age of the orders awaiting fulfilment. The age can be in either minutes or days and hours.

• Oldest Order Age: The age of the oldest order awaiting fulfilment. The age can be in either minutes or days and hours.

• Unfulfillable Orders: The total number of orders that cannot be fulfilled. When an order is rejected and cannot be filled at another location, the status becomes unfulfillable.

See the Oracle Retail Xstore Point of Service Manager's Guide for more information about processing orders in the back office.