Register Close

The register close process can be performed by store managers or associates who have the proper security privileges. A register close can be completed any time during the day.

This process is highly configurable, and your process may be different than the instructions below. Every effort has been made to include notes or examples of additional steps that may be configured for your store.

The procedures described in this section assume that till accountability is not being used (this is a configurable option). For more information on till accountability and its requirements, refer to the Oracle Retail Xstore Point of Service Manager's Guide.

The register open process depends upon the configuration of your system:

Standard Close - Close a register that is not configured for 24/7 processing.
24/7 Close - Close a register that is configured for 24/7 processing.
Networked Cash Drawer Close - Close a register on a system that uses a networked cash drawer.

Standard Close

To close a register with the standard close process:

Click Back Office in the Register Login screen.

Note:

Touchscreen users can tap the red register status to begin the register open process.

Figure 25-21 Back Office Login - Employee ID
Do one of the following, depending upon the configuration of your system:
- Enter your user ID and press Enter.
  
  Xstore Point of Service prompts for your password. Continue with Step 3.
- Scan your finger on the fingerprint reader.
  
  Xstore Point of Service prompts for your new password. Continue with Step 4.
  
  Figure 25-22 Back Office Login - Password
Enter your password and press Enter.

The Back Office Main Menu opens.

Figure 25-23 Back Office Main Menu
Select Till.

Figure 25-24 Till Menu Options
Select Open/Close Options.
Select OK.

The Open/Close Options menu opens.

Figure 25-25 Open/Close Options
Select Register Close.
Select OK.

A confirmation prompt opens.

Figure 25-26 Close Register Prompt
Select Yes.

The cash drawer opens, and Xstore Point of Service displays the Close Count Summary screen. Each count group (tender type) is counted individually.

Figure 25-27 Close Count Summary Screen
Count the cash tenders:
1. Click the tender to count.
2. Click Count Selected.
  
  A list of currency denominations opens.
3. Count a currency denomination.
4. Click the denomination in the View Port.
5. Enter the count of the currency denomination in the Focus Bar and press Enter.
6. Repeat Steps 10.c to 10.e for each denomination.
7. Click Summary.
  
  Xstore Point of Service returns to the tender list.
8. Repeat Steps 10.a to 10.g for each currency.
If necessary, count the credit card tender:
1. Click to select Credit Card.
2. Click Count Selected.
  
  Xstore Point of Service prompts for the credit card tender count.
3. Enter the number of credit card tender counts and press Enter.
  
  Xstore Point of Service prompts for the amount of credit card tenders.
4. Enter the total amount of all credit card tenders and press Enter.
5. Click Summary.
  
  Xstore Point of Service returns to the tender list.
If necessary, count the check tender:
1. Click to select Check.
2. Click Count Selected.
  
  Xstore Point of Service prompts for a check serial number.
3. Enter the serial number for the check and press Enter.
  
  Xstore Point of Service prompts for the amount of the check.
4. Enter the amount of the check and press Enter.
5. Repeat Steps 12.c to 12.d for each check.
6. Click Summary.
  
  Xstore Point of Service returns to the tender list.
If necessary, count the other tenders:
1. Click to select the tender.
2. Click Count Selected.
3. Follow the prompts to count the tender.
4. Click Summary.
  
  Xstore Point of Service returns to the tender list.
5. Repeat Steps 13.a to 13.d for each currency.
Click Counting Complete when all counts are completed.

Note:

Check the Over/Short column to see if your till is balanced with the system values for each tender type.
- If the cash amount matches, the system prompts to confirm the amount for all cash currencies you entered and closes the register after you acknowledge the system amount. Continue with Step 15.
  
  Figure 25-28 Tenders Out of Balance Prompt
- If the currency amounts do not match, the system displays a prompt to either recount the till or to accept the difference. Continue with Step 16.
Click Yes.

Continue with Step 17.
Do one of the following:
- Click Yes to continue the close process. Continue with Step 17.
  
  The register closes. Receipts for the register close may print.
- Click No to return to the count screen. Perform Steps 10, 11, 12, or 13 as necessary.
If necessary, select the deposit amount:
- Click Accept Deposit to accept the suggested amount.
  
  The register closes. Close receipts may print. Continue with Step 19.
- Click Change Deposit to enter a new deposit amount.
  
  Xstore Point of Service prompts for a new deposit amount. Continue with Step 18.
- Click Deposit Calculator to calculate a new deposit amount.
  
  Xstore Point of Service displays a denomination count screen that can be used as a calculator (see Step 10). Enter the count for each denomination. A running total at the bottom of the screen is updated as you count the cash amount to be deposited.
Enter the new deposit amount and press Enter.
Close the cash drawer.

The close is complete.

24/7 Close

The register close process must be performed on each opened register for it to be rolled over into the next day.

Note:

Near the end of a day, warning messages will appear on registers that remain open close to and after the required close time. If a register continues to stay open past the required close time, the register will eventually prevent the user from opening any more transactions until the register is closed and reopened for the next day.

To close a register configured for 24/7 trading:

Click Back Office in the Register Login screen.

Note:

Touchscreen users can tap the red register status to begin the register open process.

Figure 25-29 Back Office Login - Employee ID
Do one of the following, depending upon the configuration of your system:
- Enter your user ID and press Enter.
  
  Xstore Point of Service prompts for your password. Continue with Step 3.
- Scan your finger on the fingerprint reader.
  
  Xstore Point of Service prompts for your new password. Continue with Step 4.
  
  Figure 25-30 Back Office Login - Password
Enter your password and press Enter.

The Back Office Main Menu opens.

Figure 25-31 Back Office Main Menu
Select Till.

Figure 25-32 Till Menu Options
Select Open/Close Options.
Select OK.

The Open/Close Options menu opens.

Figure 25-33 Open/Close Options
Select Register Close.
Select OK.

A confirmation prompt opens.

Figure 25-34 Close Register Prompt
Select Yes.

The cash drawer opens.
Perform the instructions on the screen. Depending upon the configuration of your system, you may be prompted to do one of the following:
- Remove all non-cash tenders from the till.
- Remove the till.
Close the cash drawer.

Register close receipts may print.

You may be prompted whether to open the register.
If necessary, indicate whether to open the register:
- Click Yes to open the register. See 24/7 Open for the open procedure.
- Click No to keep the register closed.

Networked Cash Drawer Close

If your system is configured to use network-enabled cash drawers, closing the register is done by closing the cash drawer.

You must remove the till before closing the cash drawer. See Remove a Till from a Register for more information.

To close a register with a networked cash drawer:

Click Back Office in the Register Login screen.

Note:

Touchscreen users can tap the red register status to begin the register open process.

Figure 25-35 Back Office Login - Employee ID
Do one of the following, depending upon the configuration of your system:
- Enter your user ID and press Enter.
  
  Xstore Point of Service prompts for your password. Continue with Step 3.
- Scan your finger on the fingerprint reader.
  
  Xstore Point of Service prompts for your new password. Continue with Step 4.
  
  Figure 25-36 Back Office Login - Password
Enter your password and press Enter.

The Back Office Main Menu opens.

Figure 25-37 Back Office Main Menu
Select Till.

Figure 25-38 Till Menu Options
Select Open/Close Options.
Select OK.

The Open/Close Options menu opens.
Click Cash Drawer Close.
Select OK.

A list of cash drawers opens.
Select the cash drawer to close:
- Click the cash drawer.
- Use the up and down arrows to highlight the cash drawer, then press the Spacebar.
Select OK.

A confirmation prompt opens.
Click Yes.

The physical cash drawer opens, and Xstore Point of Service displays the Close Count Summary screen. Each count group (tender type) is counted individually.
Count the cash tenders:
1. Click the cash tender to count.
2. Click Count Selected.
  
  A list of currency denominations opens.
3. Count a currency denomination.
4. Click the denomination in the View Port.
5. Enter the count of the currency denomination in the Focus Bar and press Enter.
6. Repeat Steps 12.c to 12.e for each denomination.
7. Click Summary.
  
  Xstore Point of Service returns to the tender list.
8. Repeat Steps 12.a to 12.g for each currency.
If necessary, count the credit card tender:
1. Click to select Credit Card.
2. Click Count Selected.
  
  Xstore Point of Service prompts for the credit card tender count.
3. Enter the number of credit card tender counts and press Enter.
  
  Xstore Point of Service prompts for the amount of credit card tenders.
4. Enter the total of all credit card tenders and press Enter.
5. Click Summary.
  
  Xstore Point of Service returns to the tender list.
If necessary, count the check tender:
1. Click to select Check.
2. Click Count Selected.
  
  Xstore Point of Service prompts for a check serial number.
3. Enter the serial number for the check and press Enter.
  
  Xstore Point of Service prompts for the amount of the check.
4. Enter the amount of the check and press Enter.
5. Repeat Steps 14.c to 14.d for each check.
6. Click Summary.
  
  Xstore Point of Service returns to the tender list.
If necessary, count the other tenders:
1. Click to select the tender.
2. Click Count Selected.
3. Follow the prompts to count the tender.
4. Click Summary.
  
  Xstore Point of Service returns to the tender list.
5. Repeat Steps 15.a to 15.d for each currency.
Click Counting Complete when all counts are completed.

Note:

Check the Over/Short column to see if your till is balanced with the system values for each tender type.
- If the starting cash amount matches, the system prompts to confirm the amount for all cash currencies you entered and closes the register after you acknowledge the system amount. Continue with Step 17.
- If the currency amounts do not match, the system displays a prompt to either recount the till or to accept the difference Continue with Step 18.
Click Yes.

The register closes. Receipts for the register close may print.
Do one of the following:
- Click Yes to continue the close process. Continue with Step 19.
  
  The register closes. Receipts for the register close may print.
- Click No to return to the count screen. Perform Steps 12, 13, 14, or 15 as necessary.
Close the physical cash drawer.

The close is complete.