Tendering a Transaction

The tendering process requires that you select or enter two basic items of information:

• Tender type (for example, cash, check or credit card)

• Amount paid with that tender type

Depending upon the form of payment and your store's policies, you may have to enter or select additional information, for example:

• Credit card account number, CID number, and expiration date

• Customer name

• Customer address

• Security approval for large sales or refunds

• Additional tender types if the first tender type did not pay the total due

• Additional forms of customer ID (driver's license number, birth date, credit card number, or other ID)

Refer to Processing Tenders for additional information about specific tenders.

Start Tendering

1. Start tendering by doing one of the following:

   • Press Enter in the empty item prompt.

   • Click Add Tenders.

2. Tender the transaction. See Processing Tenders

3. If prompted to round up the amount for a charitable donation:

   • Click No to continue with tendering without adding the amount.

   • Click Yes to add the charitable donation to the transaction, then continue with tendering.

4. Select the tender by doing one of the following:

   Figure 3-35 List of Tender Types

   
   

   

   
   

   • Click the tender in the list.

   • Use the up and down arrows to highlight the tender.

   A tender amount prompt opens.

5. Add the tender amount by doing one of the following:

   Figure 3-36 Tender Cash Amount Prompt

   
   

   

   
   

   • Enter the amount to apply to the tender.

   • For cash tenders, click a quick cash amount in the Menu Buttons.

   Figure 3-37 Quick Cash Buttons

   
   

   

   
   

6. Press Enter.

   • If you entered less than the total amount due, repeat Steps 4 to 6.

   • If you entered the amount due or greater, continue the transaction.

7. If you are prompted whether to complete the transaction:

   Note:

   Your system may automatically print receipts without prompting whether to complete the transaction.

   • Click Y to print receipts.

   • Click N to return to the Sale Tender screen (Step 4).

   Oracle Retail Xstore Point of Service prints receipts.

   Note:

   If you are prompted for e-mail receipt information, see E-mail Receipt Options.

8. Depending on the configuration of your system, you may be prompted to scan a cash drawer. Scan the appropriate cash drawer, if necessary.

9. On occasion, upon completing a transaction, a prompt may open asking whether to apply a system update. If you are prompted to apply a system update:

   Note:

   If you agree to perform the system update, you will not be able to create any new transactions for a certain grace period. Existing transactions can be completed during the grace period.

   Once the system is not in a transaction, or if the required period has expired, the update will be automatically applied without asking the user. You cannot use the system during system updates.

   • Click No to be asked again after a period.

   • Click Yes to apply the update.

     A confirmation prompt opens:

     • Click Apply to perform the update.

     • Click Cancel to cancel the update and be asked to perform the update after a period.

   The transaction completes.