Customer Feedback
The Customer Feedback module is an optional module that can be included to solicit feedback about the Email Home Energy Report. It asks customers how useful they found the report and provides a way to gather feedback that can be used to improve the report experience. The module questions vary by report type.
Appears in: Peak Focused Report, Progress Report, Promotion Report, Seasonal Report, Solar Report, Time of Use Report
Requirements
Utility Requirements
| Category | Description |
|---|---|
| Required Cloud Service | Energy Efficiency Cloud Service |
| Scale | Not applicable. |
Customer Requirements
| Category | Description |
|---|---|
| Billing Frequency | Monthly, bi-monthly, and quarterly. |
| Data Delivery Frequency | Not applicable. |
| Data Requirements | Not applicable. |
| Data History | A minimum of three historical bills. |
| Data Coverage | Not applicable. |
| Supported Fuels | Gas-only, electric-only, and dual-fuel. |
Limitations
- Mini Home Energy Analysis: This module should not be used in the same report at a Mini Home Energy Analysis.
- Frequency: The module should not be used no more than once a quarter in the Promotion Report.
User Experience
The module varies slightly depending on report type.
Promotion Report
When used in the Promotion Report, the module asks customers whether the promotion is helpful. After selecting a response, customers are directed to a confirmation page in the Energy Efficiency Web Portal, where they are thanked for their input. The page also notes that their feedback is used to improve the product.
Progress Reports
The image below shows an example of the Customer Feedback module that could appear in the Progress Report, Seasonal Report, Time of Use Report, and Solar Report. A question at the top of the module asks the customer if the email is helpful. The customer can rate the usefulness of the email on a scale of one to five, where one means not useful at all and five means very useful.
