Contents

Title and Copyright Information

List of Figures

List of Tables

Send Us Your Comments

Preface

More Information

Documentation Accessibility

Part I Collaboration Suite

1 Introduction

1.1 Wireless and Voice Access to Oracle Collaboration Suite

1.1.1 Wireless and Voice Capabilities

1.1.2 Wireless and Voice Access to Calendar and Address Book

1.1.3 Wireless and Voice Access to Files

1.1.4 Presence Management

1.1.5 Instant Messaging

1.2 How Does Wireless and Voice Access Benefit Employees?

1.2.1 Multi-Channel Access

1.2.2 Increased Personal Productivity

1.2.3 Voice-enabled Services

1.2.4 Presence-aware Communication

1.2.5 Faster Response Time

1.2.6 Security and Performance

2 Configuring Access Points

2.1 Enabling Palm, Pocket PC and WAP Devices

2.1.1 Palm Devices

2.1.1.1 Connecting to a Network

2.1.1.2 Configuring the Connection Method

2.1.1.3 Configuring an ISP Account

2.1.1.4 Accessing the Wireless Server Using MyPalm Application

2.1.1.5 Installing Blazer Web Browser

2.1.1.6 Accessing the Wireless Server Using Blazer

2.1.2 Pocket PC Devices

2.1.2.1 Connecting to the Network

2.1.2.2 Accessing the Wireless Server Using Internet Explorer

2.1.2.3 Setting Up the Internet Explorer Home Page

2.1.3 WAP Devices

2.1.3.1 Installing and Configuring a WAP Gateway

2.1.3.2 Configuring a WAP Phone

2.2 Enabling Voice

2.2.1 Prerequisites

2.2.2 Platform requirements

2.2.2.1 Hardware

2.2.2.2 Operating System

2.2.2.3 Third-party Software

2.2.2.4 Nuance software

2.2.3 marconi_voice.ear

2.2.4 Voice Login

2.2.4.1 Sample Use Case for Voice Login

2.2.5 Main Menu Service

2.2.5.1 Sample user case for main menu

2.3 Enabling ASK

2.3.1 Introduction

2.3.2 Enabling Email-based (Two-Way Pager) Access

2.3.3 Enabling SMS Phone Access

2.3.3.1 Service Short Name Change

2.4 Enabling Messaging

2.4.1 Oracle-hosted Messaging Delivery

2.4.2 Non Oracle-hosted Messaging Delivery

2.4.2.1 Email-based Message Delivery

2.4.2.2 SMS Phone Message Delivery

2.4.2.3 FAX Delivery

2.4.2.4 Voice Delivery

3 Managing Contact Rules

3.1 Overview

3.1.1 System Architecture

3.2 PIM Notification Dispatcher Administration

3.2.1 Managing PIM Notification Dispatcher Processes from the Enterprise Manager

3.2.1.1 Creating a Oracle9iAS Wireless PIM Notification Dispatcher Process

3.2.1.2 Deleting a PIM Notification Dispatcher Process

3.2.1.3 Starting and Stopping a PIM Notification Dispatcher Process

3.2.2 Configuring Oracle9iAS Wireless for the PIM Notification Dispatcher

3.3 Managing Voice and Wireless Settings

3.3.1 What is a Contact Rule?

3.3.2 Creating a Contact Rule

3.3.2.1 Voice Access and Alert Settings

3.3.2.2 Advanced Voice and Wireless Settings

3.3.3 Adding a Contact Rule

3.3.4 Editing a Contact Rule

3.3.5 Deleting a Contact Rule

3.3.6 Adding a Communications Device

3.3.6.1 Add an Email Address

3.3.6.2 Add a Fax Number

3.3.6.3 Add a Mobile Phone

3.3.6.4 Add a Pager

3.3.6.5 Add a PDA

3.3.6.6 Add a Phone Number

3.3.7 Editing a Communications Device

3.3.7.1 Edit Email Address

3.3.7.2 Edit Fax Number

3.3.7.3 Edit Mobile Phone

3.3.7.4 Edit Pager

3.3.7.5 Edit PDA

3.3.7.6 Edit Phone Number

3.3.8 Deleting a Communications Device

3.4 Managing Personal Contact Rules

3.4.1 Selecting a Contact Rule from a Web-Based User Interface

3.4.2 Selecting a Contact Rule from a Device

3.4.2.1 Selecting a Contact Rule from a Device

3.4.2.2 Selecting a Contact Rule from an SMS- or Email-Based Device

3.4.2.3 Selecting a Contact Rule Using a Voice Application

4 Configuring Mobile Services for Wireless

4.1 What Must Be Configured?

4.1.1 Configuring the Mobile Services Using the Content Manager

4.1.2 Configuring Async-Enabled Mobile Services

4.2 Address Book

4.2.1 Configuration Parameters

4.2.1.1 Async-Specific Configuration Parameters

4.3 Calendar

4.3.1 Configuration Parameters

4.4 Directory

4.4.1 Configuration Parameters

4.5 Fax

4.5.1 Configuration Parameters

4.6 Online Files

4.6.1 Configuration Parameters

4.7 Instant Messaging

4.7.1 Configuration Parameters

4.8 Mail

4.8.1 Configuration Parameters

4.9 Short Messaging

4.9.1 Configuration Parameters

4.10 Business Directory

4.10.1 Configuration Parameters

4.11 Driving Directions

4.11.1 Configuration Parameters

4.12 Location Picker

4.12.1 Configuration Parameters

4.13 Maps

4.13.1 Configuration Parameters

5 Globalization

5.1 Overview

5.2 Determining a User's Locale

5.2.1 After Login

5.2.2 Before Login

5.2.2.1 Wireless Web Server

5.2.2.2 The Webtool and Device Portal Access

5.2.2.3 Async Server

5.2.3 Setting the Locale for a User Profile

5.2.4 Setting the Site Locale

5.3 Languages Available for On-Line Help

5.4 Determining the Encoding of a Logical Device

5.5 HttpAdapter - Based Service

5.5.1 Encoding for the request of a HttpAdapter-based Service

5.5.2 Encoding for the response of a HttpAdapter-based Service

5.6 Driver Encoding

5.7 Localizing Voice Applications

5.8 Rebranding the Oracle Logo Icon

5.8.1 Changing the Logo File Name

Part II Wireless Tools Guide

6 Wireless Tools

6.1 Overview

6.2 The Service Designer

6.3 The Content Manager Tool

6.4 The User Manager

7 Managing Logical Devices

7.1 Overview of the Service Designer

7.2 Logging into the Service Designer

7.3 What is a Logical Device?

7.3.1 Searching for a Logical Device

7.3.2 Creating a Logical Device

7.3.2.1 Step 1: Entering the Basic Information for the Logical Device

7.3.2.2 Step 2: Selecting the Appropriate Transformers

7.3.2.3 Step 3: Adding User Agents

7.3.2.4 Step 4: Setting the Device Attributes for the Logical Device

7.3.2.5 Step 5: Creating the Login Page

7.3.2.6 Step 6: Creating the Error Page

7.3.3 Modifying a Logical Device

7.3.4 Deleting a Logical Device

8 Managing Wireless and Voice Applications

8.1 Overview of the Content Manager

8.2 Logging Into the Content Manager

8.3 Configuring Mobile Service Parameters

8.3.1 Searching for Repository Objects

8.3.2 Editing a Mobile Service

8.3.2.1 Editing the OMP URL for a Mobile Service

8.3.2.2 Editing the Input Parameters

8.3.2.3 Editing the Async Agent Capabilities

8.3.2.4 Configuring a Mobile Service

8.3.2.5 Deleting a Mobile Service

8.3.3 Testing a Mobile Service

8.3.4 Debugging Services

8.3.5 Moving Mobile Services

9 Managing Users

9.1 Overview of the User Manager

9.1.1 Assigning User Roles

9.1.1.1 Enabling Users to Access the Wireless Webtools

9.2 Logging into the User Manager

9.3 Using the User Manager

9.3.1 Searching for Users

9.3.1.1 Refining Searches

9.3.2 Viewing User Information

9.3.3 Viewing Activity Logs

9.3.3.1 Selecting a Time Frame

9.3.3.2 Printing an Activity Log

9.3.4 Creating Users

9.3.5 Editing User Profiles

9.3.5.1 Viewing UTF-8 Pages in Localized Languages with Netscape 4.7 or Lower

9.3.6 Managing Groups

9.3.6.1 Creating a Group

9.3.6.2 Editing a Group Name

9.3.6.3 Deleting a Group

Part III System Management Guide

10 System Management Overview

10.1 Overview of Wireless Management

10.2 Accessing Wireless System Management through OEM

10.2.1 Using the Oracle Enterprise Manager

10.2.1.1 Running Components

10.2.1.2 Starting and Stopping Components from the Oracle Enterprise Manager

10.2.1.3 Starting and Stopping Wireless from the Oracle Enterprise Manager

10.3 Managing the Wireless Server

10.3.1 Accessing a Wireless Process

10.3.1.1 Navigating Through Wireless Management

10.4 Managing Wireless Sites

11 Server Administration

11.1 Managing the Wireless Server

11.2 Viewing the Server Processes

11.2.1 Starting and Stopping a Messaging Server Process

11.2.2 Starting and Stopping a Performance Monitor Process

11.2.3 Starting and Stopping a PIM Notification Dispatcher Process

11.3 Viewing Log Files

12 Server Configuration

12.1 Server Configuration for the Current Host

12.1.1 Managing Async Server Processes on the Server

12.1.2 Managing Messaging Server Processes on the Server

12.1.2.1 Creating a Messaging Server Process on the Wireless Server

12.1.2.2 Deleting a Messaging Server Process on the Wireless Server

12.1.3 Configuring a Messaging Server Process

12.1.3.1 Configuring the Process Identity

12.1.3.2 Configuring the JDBC Connection Pool

12.1.3.3 Configuring the System Logging

12.1.3.4 Configuring the Driver Instance

12.1.3.5 Adding a Driver Instance to a Messaging Server Process

12.1.3.6 Editing a Driver Instance

12.1.3.7 Deleting a Driver Instance

12.1.4 Managing Performance Monitor Processes on the Server

12.1.4.1 Creating a Performance Monitor Process on the Wireless Server

12.1.4.2 Deleting a Performance Monitor Process on the Wireless Server

12.1.5 Configuring a Performance Monitor Process

12.1.5.1 Configuring the Process Identity

12.1.5.2 Configuring the JDBC Connection Pool

12.1.5.3 Configuring the Thread Pool

12.1.6 Managing PIM Notification Dispatcher Processes on the Server

12.1.6.1 Creating a PIM Notification Dispatcher Process on the Wireless Server

12.1.6.2 Deleting a PIM Notification Dispatcher Process

12.1.6.3 Configuring a PIM Notification Dispatcher Process on the Wireless Server

12.2 Configuring the Server for the Entire Site

12.2.1 Configuring the Site Processes of the Wireless Web Server

12.2.1.1 Configuring the Process Attributes

12.2.1.2 Configuring Folders

12.2.1.3 Configuring the Applications Image Directory

12.2.1.4 Configuring Events and Listeners

12.2.1.5 Configuring Hooks

12.2.2 Configuring Site-Wide Processes of the Async Server

12.2.2.1 Configuring the Async Server Process Attributes

12.2.2.2 Configuring the Async Server

12.2.2.3 Configuring the Working Threads for the Async Server

12.2.2.4 Configuring the Messaging Server Client for the Async Server

12.2.3 Configuring the Site Processes of the Messaging Server

12.2.3.1 Setting the Default Configuration for the Messaging Server

12.2.3.2 Configuring the Messaging Server Drivers for the Site

12.2.4 Configuring the Site-Wide Processes of the Performance Monitor

12.3 Other Configuration

12.3.1 Configuring the Logging Directory

12.3.2 Setting the Process Debug Flag

12.4 Administering the Site

12.4.1 Configuring the Proxy Server

12.4.2 Configuring the Wireless Site Locale

12.4.3 Configuring the System Logging

12.4.4 Configuring the Runtime

12.4.5 Configuring Devices

12.4.5.1 Deleting a Header Names

12.4.6 Configuring the Site Processes of the WebCache Server

12.4.7 Configuring the WAP Provisioning

12.4.7.1 Adding a WAP Profile

12.4.7.2 Editing a WAP Profile

12.4.7.3 Deleting a WAP Profile

12.4.8 Configuring the URLs for the Wireless Web Server

12.4.9 Configuring the Messaging Server Client

12.4.9.1 Adding a Hook Class

12.4.9.2 Deleting a Hook

12.4.10 Configuring the Wireless JDBC Connection Pool

12.4.11 Configuring User Provisioning

12.4.12 Configuring the Secure Sockets Layer (SSL)

12.4.12.1 Adding a Base64 Certificate File

12.4.12.2 Adding a PKCS#7-Formatted Certificate File

12.4.12.3 Editing a Certificate File

12.4.12.4 Deleting a Certificate File

12.4.13 Configuring the Object Cache Synchronization

12.4.14 Configuring Oracle Applications

12.4.15 Refreshing the WebCache

12.4.15.1 Refreshing the WebCache for Master Services

12.4.15.2 Refreshing the WebCache for Logical Devices

13 Server Performance Monitoring

13.1 Server Performance Monitoring for the Current Host

13.1.1 Viewing the Performance Data Metrics for a Wireless Web Server Process

13.1.1.1 Selecting the Sample Period for the Performance Data

13.1.2 Viewing the Performance Metrics of Async Server Processes

13.1.2.1 Viewing the Messaging Server Performance Metrics

13.1.2.2 Selecting the Sample Period for the Performance Data

13.1.3 Viewing Performance Metrics for a Messaging Server Process

13.1.3.1 Selecting the Sample Period for the Performance Data

13.2 Server-Side Performance Monitoring for the Site

13.2.1 Viewing the Performance Metrics for the Site-Wide Processes of the Wireless Web Server

13.2.1.1 Selecting the Sample Period for the Performance Data

13.2.2 Viewing the Site Performance Metrics of Async Server

13.2.3 Viewing the Site-Wide Performance Metrics for a Messaging Server Process

13.2.3.1 Selecting the Sample Period for the Performance Data

13.2.4 Viewing Site Performance

13.2.4.1 Selecting the Sample Period for the Performance Data

14 Activity and System Logging

14.1 Activity and System Logging Overview

14.1.1 Overview of Activity Logger Internals

14.1.2 Activity Log Table Description

A Frequently Asked Questions

A.1 Wireless Server -- General

A.1.1 How can I view sys_panama.log?

A.1.2 How can I stop a process?

A.1.3 I modified the Wireless Server configuration through OEM, why did it not take effect?

A.1.4 How do I change the context path for an OC4J application?

A.2 Tools

A.2.1 Why are some images (such as buttons and tabs), not generated correctly on the UNIX platform?

A.2.2 Why are the images broken when I test a master service or a service with the Web-based Wireless PDA simulator?

A.2.3 After the user locale is changed, some Images In the Webtool or Wireless Customization are not generated in the correct language and display as Squares. How do I fix this?

A.2.4 My Netscape version is 4.7 or lower, when I tried to view Webtool or Wireless Customization with certain user-preferred locale, the labels display as squares. Should I change my browser setting?

A.3 The Messaging Server

A.3.1 How do I configure a transport driver?

A.3.2 Why am I unable to send messages even through the Webtool says that the transport Is up?

A.4 The Async Server

A.4.1 What is ASK (Async Server Kernel)?

A.4.2 What is an ASK site-wide address and the service short name?

A.4.3 What Is the ASK service-specific address?

A.4.4 What are the preliminary requirements for the ASK?

A.4.5 How do I add the ASK site-wide address?

A.4.6 How do I create an ASK-enabled service?

A.4.7 How do I invoke an ASK-enabled service through an asynchronous device?

A.4.8 Does ASK support user sessions?

A.4.9 Why do I get a username and password form challenge from the ASK?

A.4.10 What do I check if no response was received after a request message was issued to the site-wide address of the Async Server?

A.5 Interaction with Other iAS Components

A.5.1 What should I configure if the hostname or port number of my Apache server has changed?

Glossary

Index