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Process of Defining Assignment Rules
The process of defining assignment rules varies depending on how much you reconfigure or customize Assignment Manager. This section provides a typical process flow for defining and releasing assignment rules that you can use as a guide. Your process may differ, depending on your business model.
Figure 11 provides a sample process flow for defining and releasing assignment rules.
Figure 11. Sample Process Flow for Defining and Releasing Assignment Rules
Table 15 lists the various tasks you perform when defining new assignment rules. The steps represent a typical order of execution when defining a new assignment rule, however, many tasks are optional and may not be applicable for your deployment.