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Customizing the Siebel CRM Desktop Application

This topic describes options for modifying the customization package. It includes the following topics:

• Overview of Customizing Siebel CRM Desktop
• About Files in the Customization Package
• Customizing How Siebel CRM Desktop Maps Fields
• Customizing Which CRM Data Siebel CRM Desktop Removes if the User Removes Siebel CRM Desktop
• Customizing Synchronization
• Customizing a Form
• Customizing a Toolbar
• Customizing a Dialog Box
• Customizing a View
• Customizing the SalesBook Control
• Customizing Meta Information
• Customizing Localization
• Customizing the URL Protocol to Use HTTPS
• Customizing the Email Address of the Support Team

CAUTION:  XML files and JavaScript files contain predefined configuration information that is critical to Siebel CRM Desktop operations. If you modify any XML or JavaScript file, then you must be very careful. Only make the minimal modifications that you require. It is recommended that you unit test each change you make.

Related Topics

For more information, see the following topics:

• Metadata That Describes the Siebel CRM Desktop Application.
• Troubleshooting Problems That Occur When You Customize Siebel CRM Desktop