Siebel Server Installation Guide for Microsoft Windows


Introduction

How This Guide Is Organized

Use of the Term Windows in This Guide

How This Guide Refers to Your Installation Directories

Revision History


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Siebel Server Installation Overview

The Siebel Environment

High Availability Overview

Siebel Gateway Overview

Siebel Enterprise Server Overview

Siebel Server Overview

Siebel Server Components Overview

Siebel File System and File System Manager Overview

Before You Start Your Siebel Application Installation


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Preparing for the Installation

Server Installation Process

Deployment of Siebel 7 Gateway Versus Siebel 6 Gateway

Planning Your Siebel Deployment

Considerations Independent of Your Environment Profile

Considerations Based on Your Environment Profile

Deployment Team

Sizing Your Installation

Grouping Your Siebel Servers into Siebel Enterprise Servers

Planning the Topology of Your Siebel Deployment

Planning the Siebel Directory Structure

Setting TEMP and TMP Environment Variables

Changing the Language in Which the Configuration Wizard Runs

Server Names

File Names

Creating a File System

Preparing the Hardware

Creating Siebel Accounts

Planning Port Assignments

Planning RDBMS Installation and Configuration

Creating a Staging Point


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Implementing Load-Balancing with Central Dispatch

Planning Your Central Dispatch Site

Central Dispatch Deployment Considerations

Verifying Accounts for Central Dispatch

Network Connectivity for Central Dispatch

Installation Tasks for Central Dispatch

Configuring the Central Dispatch Site

Configuration Tips for Central Dispatch Site

Environment Variables for Central Dispatch

Network Interface Cards

Using Dispatch Manager to Configure Your Site

Adding or Removing a Server in Central Dispatch Site

Reinstalling Central Dispatch

Changing Your Resonate Administrative Mode Account Password

Troubleshooting Load-Balancing with Central Dispatch

Generating Troubleshooting Information for Central Dispatch

Known Issues with Load-Balancing Using Central Dispatch


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Installing in Unattended or Console Modes

Unattended Installation

Editing the siebel.ini Files for Unattended Installation

Running the Installation From the Command Line

Console-Mode Installation

Editing the siebel.ini Files for Console-Mode Installation

Installing in Console Mode

Additional Flags for Installation Commands


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Installing the Siebel Gateway

Verifying Siebel Gateway Prerequisites

Installing a Redundant Disk Array on the Siebel Gateway

Clustering Prerequisites for the Siebel Gateway

Installing the Siebel Gateway

Configuring the Siebel Gateway

Post-Installation Tasks for Siebel Gateway

Reviewing the Software Installation for Siebel Gateway

Starting the Siebel Gateway Manually

Troubleshooting Siebel Gateway Installation


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Installing the Siebel Server

Siebel Server Deployment Considerations

Clustering Prerequisites for the Siebel Server

Installing Your Database Instance

Configuring Database Connectivity Software

Verifying Network Connectivity

Verifying Central Dispatch Installation

Installing Fulcrum SearchServer

Installation Tasks for the Siebel Server

Pre-Installation Checklist for the Siebel Server

Installing the Siebel Server

Installing Multiple Siebel Language Packs on the Siebel Server

Adding a New Product to an Existing Installation

Configuring the Siebel Server

Configuring a Language Pack on the Siebel Server

Post-Installation Tasks for the Siebel Server

Reviewing the Software Installation for the Siebel Server

Starting the Siebel Server Services for Windows

Verifying the Siebel Server ODBC Data Source

Establishing Network Connectivity for Mobile Users

Synchronizing Siebel Server Component Groups

Setting the Database Client Locale for Siebel Server

About Language-Specific Application Object Managers

Disabling Language-Specific Application Object Managers

Troubleshooting Siebel Server Installation


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Clustering Your Siebel Deployment for Failover

About Clustered Servers

Components that Should be Clustered

Siebel Components Supported on Clustered Solutions

Siebel Third-Party Components with Clustering Limitations

Siebel High Availability Support Matrix

Clustering Strategies

Clustering Guidelines

Clustering Requirements

Installing Siebel eBusiness Applications with MSCS

Clustering the Database Server with MSCS

Clustering the Siebel File System with MSCS

Clustering the Siebel Gateway Name Server with MSCS

Clustering the Siebel Server with MSCS

Clustering Web Servers with MSCS

Clustering Siebel Web Server Extension (SWSE) Plug-Ins for IIS

Testing and Troubleshooting Clustering


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Creating the DB2 Universal Database for Windows and UNIX

Verifying Installation of the DB2 UDB Client

Database Layout Guidelines

Using a Redundant Disk Array

Planning the Distribution of Your Database Objects

Logical Device Layout

Mirroring

DB2 Database Configuration Guidelines

Increasing the Number of ODBC Statement Handles

DB2 Database Manager Configuration Parameters

DB2set Parameters

DB2 Database Configuration Parameters

Creating the Database

Capacity Planning

Physical Device Layout

Activating Bufferpools

Creating Tablespaces

Creating and Setting the Language Characteristics of Your Database

Overriding Default Storage Parameters


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Installing the Siebel Database Server for DB2 UDB

About the Database Server

Pre-Installation Tasks for Database Server Installation for DB2

Database Server Software Installation for DB2

Installing the Database Server Software for DB2

Reviewing the Software Installation of Database Server for DB2

Setting Up Your Environment to Support Global Time Zone

Creating Tableowner and Administrator Accounts on DB2

Installing the Stored Procedures and User-Defined Functions on DB2

Configuring the Database Server on DB2

Installing Database Server Components on DB2

Reviewing the Log Files for Database Server Installation on DB2

Importing the Siebel Repository on Database Server on DB2

Reviewing the Log Files for Repository Import on Database Server on DB2

Post-Installation Tasks for Database Server Installation on DB2

Verifying System Preferences for Database Server Installation on DB2

Installing Multilingual Seed Data on Database Server on DB2

Importing a New Language to Your Repository on Database Server on DB2

Populating the Siebel File System for Database Server on DB2


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Creating the Microsoft SQL Server Database

Database Layout Guidelines

Using a Redundant Disk Array

Planning the Distribution of Your Database Objects

Logical Device Layout

Mirroring the Transaction Log

MS SQL Server Configuration Guidelines

Creating the Database

Capacity Planning

Setting the Language Characteristics of Your Database

Overriding Default Storage Parameters

Ongoing Microsoft SQL Server Database Administration

Updating Statistics

Monitoring Fragmentation

Clustering Your Database Server


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Installing the Siebel Database Server for Microsoft SQL Server

About the Database Server

Pre-Installation Tasks for Database Server Installation on MS SQL Server

Database Server Software Installation on MS SQL Server

Installing the Database Server Software on MS SQL Server

Reviewing the Software Installation of Database Server on MQ SQL

Setting Up Your Environment to Support Global Time Zone

Creating Tableowner and Administrator Accounts on MS SQL Server

Configuring the Database Server on MS SQL Server

Installing Siebel Database Server Components on MS SQL Server

Reviewing the Log Files for DB Server Components on MS SQL Server

Importing the Siebel Repository on MS SQL Server

Reviewing the Log Files for Importing Repository on MS SQL Server

Post-Installation Tasks for DB Server Installation on MS SQL Server

Verifying System Preferences

Installing Multilingual Seed Data on MS SQL Server

Importing a New Language to Your Repository on MS SQL Server

Populating the Siebel File System on MS SQL Server


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Creating the Oracle Database

Oracle Database Layout Guidelines

Using a Redundant Disk Array With Oracle

Planning the Distribution of Your Database Objects

Logical Device Layout

Mirroring Important Oracle Files

Oracle Database Configuration Guidelines

Creating the Database

Capacity Planning

Creating Tablespaces

Creating Temporary Tablespaces

Creating the Language Characteristics of Your Database

Defining Rollback Segments

Partitioning

Overriding Default Storage Parameters

Ongoing Oracle Database Administration


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Installing the Siebel Database Server for Oracle

About the Database Server

Pre-Installation Tasks for Database Server for Oracle

Database Server Installation on Oracle

Installing the Database Server Software on Oracle

Reviewing the Software Installation of Database Server for Oracle

Setting Up Your Environment to Support Global Time Zone

Creating Tableowner and Administrator Accounts for DB Server on Oracle

Configuring the Database Server on Oracle

Installing Database Server Components on Oracle

Reviewing the Log Files for Database Server Installation on Oracle

Importing the Siebel Repository on Database Server for Oracle

Reviewing the Log Files for Repository Import on Oracle

Post-Installation Tasks for Database Server on Oracle

Verifying System Preferences After Database Installation on Oracle

Installing Multilingual Seed Data on Your DB Server on Oracle

Importing a New Language to Your Repository on Oracle

Populating the Siebel File System for Database Server on Oracle


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Installing the Siebel Web Server Extension

Planning Siebel Web Server Deployment

Prerequisites for Siebel Web Server Extension Installation

Verifying the Siebel Gateway and Enterprise Server

Verifying Web Server Requirements

Web Server Language Pack Requirements

Uninstalling the Siebel HTTP Compression Filter

Installing the Web Server

Installing the Siebel Web Server Extension

Configuring the Siebel Web Server Extension

Post-Installation Tasks for Siebel Web Server Extension

Reviewing Installation Directories for Siebel Web Server Extension

Setting SWSE Directory Permissions

Enabling HTTP Compression for Siebel Web Applications

Editing the Web Server Extension Configuration File (eapps.cfg)

Services You Must Restart

Cache ISAPI Applications

Adding a New Virtual Directory to IIS

Reviewing the Log Files for Siebel Web Server Extension

Troubleshooting Web Server Extension Installation


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Installing CORBA Object Manager

About Siebel CORBA Object Manager

Verifying Installation Prerequisites for Siebel CORBA Object Manager

Configuring Database Connectivity Software for CORBA Object Manager

Verifying Network Connectivity for Siebel CORBA Object Manager

Installing Object Request Broker Software

Installing the CORBA Object Manager

Configuring Siebel CORBA Object Manager

Post-Installation Tasks for Siebel CORBA Object Manager

Review the Software Installation for CORBA Object Manager

Final Configuration of the Siebel CORBA Object Manager

Configuring Multiple CORBA Object Managers for Better Performance

Using CORBA Naming Service with the Siebel CORBA Object Manager

Final Configuration of CORBA Using Orbix

Final Configuration of CORBA Using VisiBroker

Configuring Manual Activation for VisiBroker

Configuring Automatic Activation for VisiBroker

Registering Multiple Object Managers for Better Performance

Troubleshooting CORBA Object Manager Installation


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Installing eAI Connector Software

About Siebel eAI Connector Software

Preinstallation Considerations

Installation Tasks for eAI Connectors

Reviewing the Software Installation


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Installing the ChartWorks Server

Pre-Installation Requirements

Installation Tasks for ChartWorks Server

Post-Installation Task for ChartWorks Server

Configuring the ChartWorks Server

Specifying the ChartWorks Server After Installation


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Uninstalling Siebel eBusiness Applications

Uninstalling Earlier Versions of Siebel eBusiness Applications

Uninstalling Siebel 7.x

Troubleshooting the Uninstallation Process

Uninstalling Siebel Language Packs from the Servers

Migrating to a New Version of Siebel eBusiness Applications


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Deployment Planning Worksheets

Team Lead Summary Worksheet

Enterprise Server Names and Installation Directories Worksheet

Siebel Accounts, VIPs, and Static IPs Worksheet

Cluster Deployment Worksheet

Ports and RDBMS Details Worksheet


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Enabling Server Components

Enabling Server Component Groups


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Sample Database Creation Scripts

DB2 UDB Sample Script

MS SQL Sample Script

Oracle Sample Script


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Structure of the eapps.cfg File

Editing the Web Server Extension Configuration File

Sample eapps.cfg File

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 Siebel Server Installation Guide for Microsoft Windows 
 Published: 25 June 2003